Operations Manager Jobs

About The Position

Requirements

• Minimum of three years of retail management experience, preferably in a supervisory or assistant management role.
• Demonstrated experience leading, coaching, training, and developing employees.
• Strong leadership skills with the ability to hold employees accountable while maintaining positive working relationships.
• Ability to effectively delegate responsibilities and follow up on assigned tasks.
• Strong organizational and time-management skills with the ability to prioritize competing responsibilities.
• Excellent written and verbal communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Sound judgment and the ability to make appropriate, timely decisions in a fast-paced retail environment.
• Strong business acumen with an understanding of sales, productivity, profitability, staffing, and operational performance.
• Ability to work independently with minimal supervision while also functioning effectively as part of the management team.
• Proven ability to build positive relationships with customers, employees, management, and company leadership.
• High school diploma or equivalent required.
• Stand and walk for the majority of the workday.
• Frequently bend, reach, climb, and move throughout the store.
• Access all areas of the store, including the sales floor, stockroom, and cash wrap.
• Safely lift, move, and handle merchandise weighing up to approximately 50–60 pounds.
• Operate equipment necessary for daily store operations.
• Read, count, write, and accurately complete required documentation.

Responsibilities

• Partner with the General Manager to oversee the daily operations and overall performance of the store.
• Lead by example on the sales floor while creating a welcoming, service-focused environment for every guest.
• Recruit, interview, hire, onboard, train, develop, and supervise store employees.
• Ensure new employees receive effective training and understand company policies, procedures, customer service standards, and job expectations.
• Strategically schedule and position employees to maximize productivity, customer service, and sales performance.
• Establish performance expectations, delegate responsibilities, and follow up to ensure assignments and goals are completed.
• Coach and develop employees to strengthen customer service, selling skills, product knowledge, productivity, and overall job performance.
• Address employee performance concerns through coaching, counseling, documentation, and disciplinary action in partnership with Human Resources.
• Resolve employee conflicts professionally, fairly, and efficiently.
• Ensure company policies, procedures, safety requirements, and operational standards are consistently followed.
• Assist with opening, closing, cash-handling, merchandising, inventory, stockroom, and other operational responsibilities as needed.
• Maintain a visible leadership presence throughout the store and provide employees with direction and support throughout each shift.

Benefits

• Competitive pay
• Monthly and quarterly bonus opportunities
• Medical, dental, and vision insurance
• Company-paid life insurance
• Paid time off
• 401(k)/retirement program
• Generous employee discount
• Free pair of boots upon hire
• Company-provided uniform
• Employee recognition programs
• Training and professional development
• Career growth opportunities
• Employee referral program