Centralized Operations Manager

Bank of America • Fredericksburg, VA

1d • $134,600 - $172,500 • Onsite

About The Position

The Centralized Operations Manager leads and develops Operations Analysts through a centralized operating model, driving consistent execution, operational rigor, and strong performance across Financial Centers and Markets. The role connects Regional leadership with the National Operations organization so field execution aligns with enterprise standards, priorities, and operating practices. It leads the evolution of the Operations Analyst operating model to strengthen execution, reduce variability, and support sustained business and client outcomes, enabling Financial Center employees and leaders to focus on acquiring and growing client relationships.

The position partners with regional and enterprise stakeholders, translates national strategies and initiatives into consistent field execution, and monitors performance, risks, controls, and opportunities across regions. It may also include responsibility for managing associates, including coaching and developing talent, communicating enterprise priorities, managing process and data, exercising risk discipline, stewarding finances, and delivering business outcomes.

The position requires up to 60% travel and is listed as first shift, with 40 hours per week. Bank of America describes an in-office culture with role-specific flexibility. The role is eligible for an annual discretionary incentive plan and benefits.

Requirements

• At least 5 years of people management experience.
• Experience managing a large geography.
• Ability to travel up to 60%.
• Ability to build trusted relationships with key partners and clients.
• Ability to act as a change agent and work in a fast-paced environment.
• Ability to assess partners’ businesses, priorities, and challenges and execute accordingly.
• Ability to attract, recruit, and retain an effective operations team.
• Good judgment and experience making timely, effective decisions.
• Effective communication at all levels, including communicating strategic business plans and tactical goals to team members.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Ability to collaborate and build strong relationships in a matrix environment.
• Ability to learn and adapt to new information and technology platforms, handle ambiguity, and adapt to changing circumstances.
• Effective time management, organization, prioritization, and ability to perform multiple tasks simultaneously.
• Proficiency with computer skills and professional programs, such as Microsoft Office.
• Skills in influence, issue management, policies and procedures, process management, risk management, business operations management, customer and client focus, decision-making, executive presence, and leadership development.
• Ability to assess end-to-end processes across multiple business units, identify efficiency and standardization opportunities, and influence senior stakeholders to adopt best practices.
• Control-focused mindset and strong understanding of operational, regulatory, and reputational risks.
• Ability to work in a team environment with a focus on high-quality execution.
• Strong analytical, problem-solving, and conceptual thinking skills.
• Project management skills and experience working with enterprise operational, process, and control frameworks.
• Effective communication across multiple organizational levels and ability to manage competing priorities in a fast-paced environment.
• People leadership, coaching, and performance management capabilities.
• Experience leading through organizational or operating model change.
• Strong partnership and relationship management skills.
• Data-driven decision-making and performance-monitoring skills.
• High school diploma, GED, secondary school qualification, or equivalent.

Responsibilities

• Lead, coach, and develop Operations Analysts aligned to assigned regions, ensuring consistent execution of operational priorities and performance expectations.
• Drive the evolution and elevation of the Operations Analyst operating model, reinforcing standardized practices, tools, and accountability across regions.
• Partner with Regional Operations Managers, Region Executives, and Performance Managers to support regional priorities while maintaining clear role alignment and ownership.
• Translate national operational strategies, policies, and initiatives into effective and consistent field execution through the Operations Analyst team.
• Manage Operations Analyst performance through inspection and feedback, reinforcing operational rigor, risk discipline, and continuous improvement.
• Identify trends, gaps, and opportunities across regions using data, metrics, and field insights; escalate and influence resolution as appropriate.
• Ensure adherence to enterprise process, risk, and control standards, supporting timely issue identification, escalation, and remediation.
• Support audit, risk, and compliance activities affecting Operations Analysts, including preparation, response, and remediation follow-through.
• Collaborate with Risk, Compliance, Business Controls, and enterprise partners to support effective delivery of operational initiatives.
• Contribute stakeholder materials, reporting, and operational insights to support regional and national leadership decision-making.
• Where applicable, model inclusion; communicate enterprise decisions and priorities; manage processes, data, risks, expenses, and budgets; develop talent; coach employees; and prioritize and delegate work to deliver business outcomes.

Benefits

• Benefits eligibility.
• Paid time off.
• Annual discretionary incentive plan eligibility, with awards based on individual performance and behaviors, line-of-business or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED