Centralized Operations Manager

Bank of America•Scottsdale, AZ

5d•Onsite

About The Position

The Centralized Operations Manager leads and develops Operations Analysts (OAs) through a centralized operating model designed to promote consistency, operational rigor, and strong performance across Financial Centers and Markets. The role connects Regional leadership with the National Operations organization, aligning field execution with enterprise standards, priorities, and operating practices. It leads the evolution of the OA operating model to strengthen execution, reduce variability, and support sustained business and client outcomes, while enabling Financial Center employees and leaders to focus on acquiring and growing client relationships. The position partners with regional and enterprise stakeholders, translates national strategies into field execution, and monitors performance, risk, controls, and continuous improvement. It may also include responsibility for managing associates. The role is based at the stated Las Vegas, Nevada location, requires up to 60% travel, and is a first-shift position with 40 hours per week.

Requirements

At least 5 years of people management experience.
Experience managing a large geography.
Ability to travel up to 60%.
Proactively build trusted relationships with key partners and clients.
Ability to act as a change agent and work in a fast-paced environment.
Ability to assess partners’ businesses, priorities, and challenges and execute accordingly.
Ability to attract, recruit, and retain an effective operations team.
Good judgment and experience making timely, effective decisions.
Effective communication at all levels, including communicating strategic business plans and tactical goals to team members.
Self-motivated, enthusiastic approach, strong work ethic, and focus on results.
Ability to collaborate and build strong relationships in a matrix environment.
Ability to learn and adapt to new information and technology platforms, handle ambiguity, and adapt to changing circumstances.
Effective time management and ability to organize, prioritize, and perform multiple tasks simultaneously.
Proficiency with computer skills and professional programs such as Microsoft Office.
Influence, issue management, policies and procedures, process management, risk management, and business operations management capabilities.
Customer and client focus, decision-making ability, executive presence, and leadership development capabilities.
Ability to assess end-to-end processes across multiple business units and identify opportunities for efficiency and standardization.
Ability to influence senior stakeholders to adopt best practices.
Control-focused mindset and strong understanding of operational, regulatory, and reputational risks.
Ability to work in a team environment with a focus on high-quality execution.
Strong analytical, problem-solving, and conceptual thinking skills.
Project management experience.
Experience working with enterprise operational, process, and control frameworks.
Effective communication across multiple organizational levels.
Ability to manage competing priorities in a fast-paced environment.
People leadership, coaching, and performance management capabilities.
Experience leading through organizational or operating model change.
Strong partnership and relationship management skills.
Data-driven decision-making and performance-monitoring capabilities.
Minimum education: High School Diploma, GED, Secondary School, or equivalent.

Responsibilities

Lead, coach, and develop Operations Analysts aligned to assigned regions, ensuring consistent execution of operational priorities and performance expectations.
Evolve and elevate the Operations Analyst operating model by reinforcing standardized practices, tools, and accountability across regions.
Partner with Regional Operations Managers, Region Executives, and Performance Managers to support regional priorities while maintaining clear role alignment and ownership.
Translate national operational strategies, policies, and initiatives into effective, consistent field execution through the Operations Analyst team.
Provide ongoing performance management, inspection, and feedback to reinforce operational rigor, risk discipline, and continuous improvement.
Identify trends, gaps, and opportunities across regions using data, metrics, and field insights; escalate and influence resolution as appropriate.
Ensure adherence to enterprise process, risk, and control standards, supporting timely issue identification, escalation, and remediation.
Support audit, risk, and compliance activities impacting Operations Analysts, including preparation, response, and remediation follow-through.
Collaborate with Risk, Compliance, Business Controls, and enterprise partners to support effective delivery of operational initiatives.
Contribute stakeholder materials, reporting, and operational insights for regional and national leadership decision-making.
Model an inclusive environment for employees and clients.
Demonstrate process knowledge, operational excellence, innovation, data-based decision-making, simplicity, and continuous improvement.
Communicate enterprise decisions, purpose, and results, and connect them to team strategy, priorities, and contributions.
Ensure appropriate risk discipline, controls, and culture to identify, escalate, and debate issues.
Coach and provide inspection and feedback to motivate, differentiate, and improve performance.
Manage expenses and budgets in alignment with objectives and make sound financial decisions.
Assess talent and build bench strength for roles across the organization.
Deliver business outcomes by prioritizing, inspecting, and appropriately delegating team work.