Manager - Centralized Referrals

Schweiger Dermatology Group • NY - Central Support, NY

1d • $70,000 - $82,000 • Remote

About The Position

Schweiger is hiring a Manager to build and lead its new Centralized Referral Team. The team will create a single contact point for outside practices referring patients, using one phone number, fax line, and inbox. The manager will oversee in-house and outsourced agents working alongside AI for fax intake and initial outreach. The team’s goals are to book every referred patient and respond to referring practices within one business day.

The manager will oversee the referral process from receipt through patient outreach, scheduling, confirmation to the referring practice, attribution to the provider, and return of visit notes and pathology results. The role includes leading a team of five agents at launch, establishing priorities for incoming referrals, monitoring automation performance, helping implement a CRM, and building strong relationships with referring practices. The manager will collaborate across patient support, revenue cycle, clinic operations, integration and training, and providers, and will route non-referral faxes to the appropriate teams.

This is a primarily remote position open to candidates located in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Some in-person team meetings may be required for events or business needs. The compensation range is $70,000–$82,000.

Requirements

• At least 3 years of experience leading a team in patient access, referral management, scheduling, or a similar high-volume healthcare operation.
• Experience managing outsourced or offshore staff alongside in-house employees.
• Working knowledge of referrals, authorizations, insurance basics, and EHR or practice management systems.
• Ability to set team targets, review metrics weekly, and act on the results.
• Experience launching or rebuilding a process and establishing it successfully.
• Working knowledge of HIPAA and OSHA compliance.
• Comfort with CRMs, workflow tools, and automation, and ability to learn new tools quickly.

Nice To Haves

• Experience with ModMed.

Responsibilities

• Build and lead the Centralized Referral Team and manage the referral process from intake through patient booking, communications, and close-out.
• Ensure referred patients are contacted and booked with the referral attached to the visit; confirm bookings to referring practices and communicate referral sources to providers.
• Send visit notes to referring practices after appointments and pathology results when available, tracking each step.
• Hire, train, coach, and set daily goals for five in-house and outsourced agents at launch; maintain consistent quality and communication standards across the teams.
• Plan for team staffing needs to change as automation grows.
• Work with Parakeet to determine which tasks are handled by automation and which require team involvement; monitor completion rates and address performance issues.
• Set and adjust prioritization rules for referrals based on volume and operational data.
• Help implement a CRM that tracks referrals, contact attempts, bookings, close-outs, referral sources, referral volume, and conversion to visits.
• Build relationships with referring practices, handle escalations, identify practices with declining referral volume, and improve the ease of referring patients to Schweiger.
• Collaborate with the Patient Support Center, revenue cycle, clinic operations, Integration and Training, and providers.
• Route non-referral faxes, including records requests, prior authorizations, and lab-related items, to the appropriate owner.
• Perform other duties as assigned by the supervisor on an as-needed basis.
• Attend in-person team meetings when required by events or business needs.

Benefits

• Medical coverage, including virtual care, for full-time employees working 30 or more hours per week, effective the first of the month after hire.
• HSA/FSA for full-time employees working 30 or more hours per week.
• Dental and vision coverage for full-time employees working 30 or more hours per week, effective the first of the month after hire.
• 401(k) after 30 days of employment.
• Company-sponsored short-term disability for non-California employees.
• Pre-tax public transit commuter savings.
• An additional personal holiday for the employee’s birthday.
• Dental and vision coverage for part-time employees working fewer than 30 hours per week, effective the first of the month after hire.
• Employee discounts on Schweiger skin care products and cosmetic services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed