Centralized Referrals Coordinator

Schweiger Dermatology Group•NY - Central Support, NY

1d•$21 - $25•Remote

About The Position

The Centralized Referral Coordinator owns the referral-to-appointment process for the Schweiger network. The role receives outside-provider referrals for all locations and works them from intake through booking and communication back to the referring office. This includes ensuring referrals are complete, contacting patients, scheduling them with an appropriate provider and location, and maintaining accurate status information so referrals are handled promptly and do not get lost. The role works a centralized referral queue and follows established standards for turnaround, follow-up, and urgent referrals. It collaborates with office managers, the Patient Support Center, and clinical staff to resolve scheduling conflicts and capacity gaps, while monitoring referral performance and escalating recurring issues. The position is primarily remote, though in-person team meetings may occasionally be required for events or business needs. It is open to candidates located in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California.

Requirements

High school diploma or equivalent.
At least 2 years of experience in medical scheduling, patient access, referral coordination, or a similar healthcare role.
Working knowledge of insurance verification, prior authorizations, and medical terminology.
Experience with an EHR or practice management system.
Strong phone presence and a patient-first approach.
Highly organized and able to manage a large queue without missing follow-ups.
Comfort working against defined metrics and turnaround times.
Working knowledge of HIPAA and OSHA compliance.

Nice To Haves

Associate's degree.
ModMed experience.
Bilingual in English and Spanish.

Responsibilities

Monitor and work the central referral queue across fax, e-referral, and portal channels every day, aiming to reach new referrals within one business day.
Review referrals for completeness, including demographics, insurance, diagnosis or reason for referral, urgency, and required clinical documents.
Check insurance eligibility and flag authorization or plan issues before booking.
Contact patients by phone and text to schedule, following a set follow-up schedule until the referral is booked or closed.
Match patients to the appropriate provider, specialty, location, and appointment type based on clinical need, urgency, and availability.
Fast-track urgent referrals, such as suspected skin cancer or post-biopsy follow-up, under established protocols.
Confirm scheduling with the referring provider's office, or report when a patient could not be reached.
Maintain accurate, real-time referral status in ModMed and related tracking tools.
Track and report referral volume, time to first contact, time to booking, conversion rate, and reasons referrals are lost.
Work with office managers, the Patient Support Center, and clinical staff to resolve scheduling conflicts and capacity gaps.
Identify recurring problems, such as incomplete referrals from certain sources or capacity shortfalls at certain locations, and raise them.
Perform other duties as assigned by the supervisor as needed.

Benefits

Medical coverage, including virtual care, for full-time employees working 30 or more hours per week, effective the first of the month after hire.
HSA/FSA for full-time employees working 30 or more hours per week.
Dental and vision coverage for full-time employees working 30 or more hours per week, effective the first of the month after hire.
401(k) after 30 days of employment.
Company-sponsored short-term disability for non-California employees.
Pre-tax savings for public transit commuters.
An additional personal holiday for the employee's birthday.
Dental and vision coverage for part-time employees working fewer than 30 hours per week, effective the first of the month after hire.
Employee discounts on Schweiger skin care products and cosmetic services.
Positive work environment with tools to do the job and grow.