Centralized Store Manager

Extra Space Storage • Bloomington, IN

7d • Onsite

About The Position

The Centralized Store Manager remotely manages customer experience, sales, account management, and operational performance across multiple assigned Extra Space Storage locations. The role partners with customers, field employees, vendors, and support teams to coordinate property needs and ensure locations meet company operational and customer-service standards. Although much of the work supports stores remotely, the position is based at a designated office and requires regular onsite attendance; it is not a remote or work-from-home opportunity.

The position involves customer communication, sales and lead follow-up, administrative and account tasks, auction and lien processes, and coordination of maintenance and property needs with onsite employees and vendors. The manager maintains knowledge of assigned stores and their customers, operational needs, and performance opportunities while managing multiple locations and priorities.

Requirements

• At least 2 years of customer service experience.
• High school diploma or GED.
• Current valid driver's license and access to a reliable personal vehicle if travel to other sites is needed, except in New York City and Brooklyn.
• Ability to manage multiple stores, customers, and operational priorities simultaneously.
• Ability to perform phone and digital customer communication, sales, account management, collections, administrative work, and coordination with onsite and field employees.

Nice To Haves

• Leadership experience.
• Sales experience.
• Experience in self-storage, property management, retail, hospitality, or multi-location customer service.
• College education.

Responsibilities

• Provide remote support to customers across assigned locations, answer questions, resolve concerns, and help customers select suitable storage solutions.
• Drive sales by responding to inquiries, following up on reservations and leads, converting rental opportunities, and identifying solutions that meet customer needs.
• Oversee administrative tasks across assigned stores, including maintaining auction files, following up on delinquent accounts, monitoring store activity, and completing required operational tasks.
• Manage auction and lien processes, maintain accurate and compliant files, communicate with customers, coordinate field requirements, and complete related tasks accurately and on time.
• Partner with onsite employees, District Managers, and support teams to coordinate store needs requiring physical presence, including cleanliness, maintenance, lock checks, safety concerns, and customer needs.
• Follow up on reported maintenance and property issues to help maintain standards for cleanliness, safety, and property appearance.
• Provide clear direction and communication when onsite support is needed and follow through to ensure issues are resolved.
• Coordinate maintenance and vendor activity across multiple locations, including obtaining estimates, scheduling work, monitoring completion, and processing or following up on invoices.
• Maintain strong knowledge of assigned stores, customers, operational needs, and performance opportunities while managing multiple locations remotely.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Daytime hours supporting work/life balance.
• Company culture with growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• Wellness program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED