Centralized Store Manager

Extra Space Storage • Bloomington, IN

6d • Onsite

About The Position

The Centralized Store Manager remotely manages the customer experience, sales, account management, and operational performance of multiple assigned Extra Space Storage locations. The role works with customers, field employees, vendors, and support teams to coordinate property needs and help assigned locations meet company operational and customer-service standards. The position is based at a designated office and requires regular onsite attendance; it is not a remote or work-from-home opportunity.

Extra Space Storage is described as the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. The company seeks responsible, passionate, and innovative leaders to manage day-to-day operations at its self-storage facilities.

Requirements

• At least 2 years of customer service experience.
• High school diploma or GED.
• Current valid driver’s license and access to a reliable personal vehicle if travel to other sites is needed, except in New York City and Brooklyn.
• Ability to manage multiple stores, customers, and operational priorities simultaneously.
• Ability to perform sedentary office work with limited lifting (less than 35 pounds) or walking.
• Close visual acuity for work at a computer terminal.
• Ability to perform repetitive typing and to talk, hear, grasp, and feel.

Nice To Haves

• Leadership experience is preferred but not required.
• Sales experience is preferred.
• Experience in self-storage, property management, retail, hospitality, or multi-location customer service is preferred.
• College education is a plus.

Responsibilities

• Provide remote support to customers across assigned locations, answer questions, resolve concerns, and help customers select storage solutions.
• Drive sales by responding to inquiries, following up on reservations and leads, converting rental opportunities, and identifying customer-focused solutions.
• Oversee routine administrative tasks across assigned stores, including maintaining auction files, following up on delinquent accounts, monitoring store activity, and completing operational tasks.
• Manage auction and lien processes by maintaining accurate and compliant files, communicating with customers, coordinating field requirements, and completing related tasks accurately and on time.
• Partner with onsite employees, District Managers, and other teams to coordinate property needs requiring an onsite presence, including cleanliness, maintenance, lock checks, safety concerns, and customer needs.
• Follow up on reported maintenance and property issues to help maintain cleanliness, safety, and property appearance standards.
• Provide direction and communication when onsite support is needed and follow through to ensure issues are resolved.
• Coordinate property maintenance and vendor activity across locations, including obtaining estimates, scheduling work, monitoring completion, and processing or following up on invoices.
• Maintain knowledge of assigned stores, customers, operational needs, and performance opportunities while managing multiple locations remotely.
• Establish and maintain professional relationships with Extra Space employees to support company culture.
• Perform additional duties as assigned.

Benefits

• Daytime hours intended to support work/life balance.
• Company culture with growth opportunities throughout the United States.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED