Centralized Operations Manager

Bank of America•Las Vegas, NV

6d•$134,600 - $172,500•Onsite

About The Position

The Centralized Operations Manager leads and develops Operations Analysts (OAs) through a centralized operating model designed to promote consistency, operational rigor, and strong performance across Financial Centers and Markets. The role connects Regional leadership with the National Operations organization, aligning field execution with enterprise standards, priorities, and operating practices. The manager advances the OA operating model to strengthen execution, reduce variability, and support sustained business and client outcomes, while enabling Financial Center employees and leaders to focus on acquiring and growing client relationships. The position may also include responsibilities for managing associates. Managers at this level are expected to champion opportunity and inclusion; manage processes and data; communicate enterprise priorities; maintain risk discipline; coach and develop people; steward financial resources; build organizational talent; and drive business outcomes. The role is based at the listed Las Vegas, Nevada location. Bank of America describes its culture as in-office, with office attendance requirements and role-specific flexibility. Up to 60% travel is required. The position is scheduled for 40 hours per week on first shift. The stated annual salary range is $134,600 to $172,500, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive and benefits, including paid time off and employee support resources.

Requirements

At least 5 years of people management experience.
Experience managing a large geography.
Willingness and ability to travel up to 60%.
Ability to build trusted relationships with key partners and clients.
Ability to act as a change agent and work in a fast-paced environment.
Ability to learn partners’ businesses, priorities, and challenges and execute accordingly.
Ability to attract, recruit, and retain an effective operations team.
Good judgment and experience making timely, effective decisions.
Effective communication at all levels, including communicating strategic business plans and tactical goals to team members.
Self-motivation, strong work ethic, and focus on results.
Ability to collaborate and build relationships in a matrix environment.
Ability to learn and adapt to new information and technology platforms, handle ambiguity, and adapt to changing circumstances.
Effective time management and ability to organize, prioritize, and perform multiple tasks simultaneously.
Proficiency in computer skills and professional programs such as Microsoft Office.
Skills in influence, issue management, policies and procedures, process management, risk management, and business operations management.
Customer and client focus, decision-making ability, executive presence, and leadership development skills.
Ability to assess end-to-end processes across multiple business units and identify opportunities for efficiency and standardization.
Ability to influence senior stakeholders to adopt best practices.
Control-focused mindset and strong understanding of operational, regulatory, and reputational risks.
Ability to work in a team environment focused on high-quality execution.
Strong analytical, problem-solving, and conceptual thinking skills.
Project management skills and experience working with enterprise operational, process, and control frameworks.
Effective communication across multiple levels of an organization.
Ability to manage competing priorities in a fast-paced environment.
People leadership, coaching, and performance management capabilities.
Experience leading through organizational or operating model change.
Strong partnership and relationship management skills.
Data-driven decision-making and performance monitoring capabilities.
High school diploma, GED, secondary school qualification, or equivalent.

Responsibilities

Lead, coach, and develop Operations Analysts aligned to assigned regions, ensuring consistent execution of operational priorities and performance expectations.
Advance the Operations Analyst operating model by reinforcing standardized practices, tools, and accountability across regions.
Partner with Regional Operations Managers, Region Executives, and Performance Managers to support regional priorities while maintaining clear role alignment and ownership.
Translate national operational strategies, policies, and initiatives into consistent field execution through the Operations Analyst team.
Manage performance through ongoing inspection and feedback, reinforcing operational rigor, risk discipline, and continuous improvement.
Use data, metrics, and field insights to identify trends, gaps, and opportunities across regions; escalate and influence resolution as appropriate.
Ensure adherence to enterprise process, risk, and control standards, including timely issue identification, escalation, and remediation.
Support audits and risk and compliance activities affecting Operations Analysts, including preparation, response, and remediation follow-through.
Collaborate with Risk, Compliance, Business Controls, and enterprise partners to deliver operational initiatives effectively.
Contribute stakeholder materials, reporting, and operational insights to support regional and national leadership decisions.
Model an inclusive environment for employees and clients.
Demonstrate process knowledge, operational excellence, innovation, data-based decision-making, and continuous improvement.
Communicate enterprise decisions, purpose, and results, connecting them to team strategy, priorities, and contributions.
Maintain appropriate risk discipline, controls, and culture to identify, escalate, and debate issues.
Coach and provide feedback to motivate employees, differentiate performance, and improve results.
Manage expenses and budgets in alignment with objectives and make sound financial decisions.
Assess talent and build bench strength for roles across the organization.
Deliver results by prioritizing, inspecting, and appropriately delegating team work.