IT Operations Manager

General Dynamics Information Technology • USA DC Home Office (DCHOME), DC

4d • $123,250 - $166,750 • Remote

About The Position

The IT Operations Manager provides strategic and operational leadership for enterprise technology services supporting mission-critical programs, grants management, volunteer service initiatives, disaster response activities, and agency business operations. The role oversees day-to-day IT operations and serves as a senior technical advisor for cloud infrastructure, enterprise applications, cybersecurity coordination, change management, operational governance, and modernization initiatives. It combines leadership, technical expertise, project management, and stakeholder engagement to support secure, reliable, and compliant technology services.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 8+ years of progressive IT experience.
• 3+ years in operational leadership, management, or supervisory roles.
• Experience supporting federal government information systems.
• Demonstrated expertise with Microsoft Azure, Microsoft 365, Identity and Access Management, ServiceNow, cloud operations, enterprise application support, and change management.
• Experience leading cross-functional operational teams.
• Strong written and verbal communication skills.

Nice To Haves

• Experience supporting federal civilian agencies.
• Experience managing Azure cloud environments and DevOps pipelines.
• Knowledge of federal cybersecurity frameworks and compliance requirements.
• Experience supporting Disaster Services, Grants Management, Volunteer Programs, or Mission Support systems.
• ITIL, PMP, Microsoft Azure, CISSP, or related certifications.

Responsibilities

• Direct and coordinate daily IT service delivery across infrastructure, cloud services, enterprise applications, identity management, and end-user support.
• Establish operational priorities, resource allocations, and service delivery expectations.
• Lead operational reviews and status meetings while monitoring project and program performance.
• Align operational activities with strategic goals and mission requirements.
• Serve as the escalation point for operational issues, outages, and service disruptions.
• Lead Microsoft Azure and cloud modernization initiatives; oversee cloud infrastructure deployments, networking, platform services, storage, databases, and identity services.
• Coordinate environment provisioning, production releases, and operational readiness reviews, ensuring solutions comply with federal security and architecture requirements.
• Support operational management of enterprise applications, including ServiceNow, Azure DevOps, Microsoft 365, and custom mission support applications.
• Review application onboarding requests and operational impacts; coordinate application lifecycle management and production support; and support governance decisions on application hosting and enterprise integration strategies.
• Lead Change Advisory Board (CAB) activities and operational governance processes.
• Review technical change requests for risk, compliance, operational impact, and implementation readiness; coordinate change planning and execution with stakeholders, technical teams, and agency leadership.
• Ensure accurate change documentation, implementation plans, testing procedures, and rollback strategies, and promote successful change adoption.
• Partner with agency cybersecurity teams to maintain a secure and compliant operating environment.
• Support Security Impact Assessments (SIAs), Authority to Operate (ATO) activities, and audit responses; evaluate operational risks associated with new applications, integrations, and cloud services.
• Ensure compliance with federal security requirements, FISMA controls, and agency governance policies; participate in incident response and security remediation.
• Support technology platforms for client programs and mission operations, including IT services for disaster services initiatives and emergency response capabilities.
• Ensure operational readiness of systems supporting program delivery and field activities; collaborate with program offices to align technology investments with agency priorities.
• Manage and mentor technical staff, contractors, and service providers; coordinate work across engineering, operations, cybersecurity, networking, and application support teams.
• Support workforce planning, onboarding, performance management, and training initiatives; foster collaboration and accountability among cross-functional teams.
• Identify opportunities to improve operational efficiency through automation and process improvement.
• Lead modernization initiatives involving cloud adoption, security enhancement, and service transformation; recommend technology investments and operational improvements to leadership.
• Evaluate emerging technologies and industry best practices for agency adoption.

Benefits

• Medical plan options, including options with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan with company match
• Full flex work weeks where possible
• Paid time off, including vacation, sick and personal time
• Paid holidays
• Paid parental leave
• Military leave
• Bereavement leave
• Jury duty leave
• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
• Short- and long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Personal accident insurance
• Critical illness insurance
• Business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager