IT Operations Manager

S&B Houston • New Orleans, LA

1d • Hybrid

About The Position

The IT Operations Manager is responsible for the day-to-day operation, reliability, security, and support of TAI’s information technology environment. The position manages IT infrastructure, systems, user support, cybersecurity operations, software and hardware, technology vendors, and IT-related policies and procedures. It serves as the primary point of coordination for TAI’s internal IT environment and external IT service providers, working closely with executive management, department directors, and Information Security/Compliance functions to support business operations and meet applicable cybersecurity, regulatory, contractual, and compliance requirements.

The role oversees IT Helpdesk direct reports, including task assignment, budget allocation, priority setting, performance evaluations, and recommendations regarding status changes. It manages infrastructure and systems; supports cybersecurity and compliance activities; oversees employee technical support and external service providers; develops IT plans, standards, policies, and documentation; and provides direction to IT personnel and contractors. The position may occasionally involve field trips or temporary work at a shipyard, construction site, or production facility.

Requirements

• Bachelor’s degree in information technology, Computer Science, Cybersecurity, or a related field, or an equivalent combination of education and experience.
• 10+ years of progressively responsible IT experience.
• Experience managing IT infrastructure and supporting approximately 50–100+ users.
• Strong knowledge of Microsoft Windows, Microsoft 365, networking, endpoint management, data backup, identity and access management, and cybersecurity.
• Experience managing external IT service providers and technology vendors.
• Strong troubleshooting, analytical, organizational, and communication skills.
• Ability to manage multiple priorities and projects simultaneously.
• Ability to secure and maintain a Secret Level Security Clearance.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to draft reports, business correspondence, and procedure manuals, and to present information and respond to questions.
• Ability to apply mathematical concepts to provide practical solutions to problems.
• Physical ability for occasional field trips to shipyards or construction sites, including hearing, standing, walking, reaching, climbing, balancing, clear close and distance vision, depth perception, and focusing; lifting up to 25 pounds may be required.

Nice To Haves

• Experience supporting organizations subject to government contracting or regulated-industry cybersecurity requirements.
• Experience with NIST SP 800-171 and/or CMMC.
• Experience working with Controlled Unclassified Information (CUI).
• Experience with Microsoft 365 Government environments, including GCC High.
• Experience with Microsoft Intune, Entra ID, Defender, SharePoint, Teams, Purview, and related Microsoft security technologies.
• CompTIA Security+, CISSP, CISM, or another relevant cybersecurity certification.
• Experience with incident response, vulnerability management, and security assessments.

Responsibilities

• Manage day-to-day IT operations, including servers, networks, workstations, mobile devices, printers, telecommunications, cloud services, and related infrastructure.
• Ensure IT systems’ availability, reliability, performance, and security.
• Manage user accounts, access permissions, authentication, group policies, and system configurations.
• Administer and maintain Microsoft 365 and other business applications.
• Oversee backups, recovery, patching, system maintenance, and technology lifecycle management.
• Establish processes for hardware and software deployment, configuration, maintenance, and retirement.
• Monitor IT systems for performance, availability, security events, and potential issues.
• Maintain accurate IT asset inventories and system documentation.
• Manage software procurement and renewals, and monitor operational metrics, subscription terms, and maintenance agreements.
• Support implementation and maintenance of the Company’s cybersecurity program; implement and enforce IT security policies, procedures, standards, and technical controls.
• Support compliance with NIST SP 800-171, CMMC, contractual cybersecurity requirements, and other applicable requirements, including CMMC Level 2 assessment readiness and evidence collection.
• Support protection of Controlled Unclassified Information (CUI) and other sensitive Company and customer information.
• Coordinate with security and compliance personnel on cybersecurity requirements, assessments, audits, SSPs, POA&Ms, and corrective actions.
• Manage endpoint protection, multifactor authentication, vulnerability management, logging, monitoring, encryption, and other security technologies.
• Assist with cybersecurity incident identification, response, investigation, documentation, and recovery.
• Ensure user access is appropriately provisioned, reviewed, modified, and terminated; coordinate security awareness and IT-related training as required.
• Lead and oversee technical support for employees and establish a Helpdesk process for receiving, prioritizing, tracking, and resolving IT issues.
• Oversee resolution of hardware, software, network, connectivity, account, and application problems; establish support standards and response expectations.
• Identify recurring technical problems and implement permanent corrective solutions; provide employee guidance and training on IT systems, security practices, and acceptable use.
• Manage relationships with external IT service providers, managed service providers, software vendors, telecommunications providers, and other technology suppliers.
• Monitor vendor performance, coordinate outside providers’ technical work, review proposals and service agreements, and assist management in evaluating and selecting IT products and services.
• Ensure third-party technology providers meet applicable Company security and compliance requirements.
• Develop and maintain an IT operations plan aligned with Company business objectives; recommend technology improvements, upgrades, replacements, and investments.
• Establish technology standards for hardware, software, networking, and user devices; maintain IT policies, procedures, system documentation, network diagrams, inventories, and configuration records.
• Participate in and implement business continuity and disaster recovery planning.
• Assist with technology-related aspects of new projects, acquisitions, office moves, and organizational changes.
• Provide direction and oversight to IT personnel and contractors, establish priorities for IT projects and operations, and coordinate IT activities across departments.
• Communicate IT risks, issues, priorities, and recommendations to executive management, and promote security, accountability, and responsible use of Company technology.
• Oversee IT Helpdesk direct reports, including task assignments, budget allocation, priority setting, performance evaluations, and recommendations regarding status changes.
• Read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations; draft reports, business correspondence, and procedure manuals; present information and respond to questions.
• Apply mathematical concepts to provide practical solutions to problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager