IT Operations Manager

Harbinger Motors Inc. • Garden Grove, CA

11h • $110,000 - $150,000

About The Position

Harbinger is hiring an IT Operations Manager to lead the team responsible for keeping its people, offices, and factory running. The role oversees end-user support, on-call coverage, service levels, and the growth of the IT operations team as the company scales. It supports office, engineering, and manufacturing environments, including production shifts, and reports operational performance and trends to IT leadership.

Requirements

• At least 7 years of experience in IT operations or support.
• At least 3 years managing a team with direct reports, on-call rotations, and performance reviews.
• Hands-on administration of a service desk platform such as Serval, Jira Service Management, or ServiceNow, as well as on-call tools such as PagerDuty.
• Deep knowledge of endpoint device management across macOS, Windows, mobile, and Linux, using tools such as Intune, Jamf, and JumpCloud.
• Administrator-level knowledge of identity and access management tools such as Okta, JumpCloud, and Entra ID.
• Experience supporting conference room AV, including video systems such as Logitech or Neat, displays, and scheduling panels.
• Familiarity with ITIL practices and scripting for automation.
• Clear communication with audiences ranging from production-floor employees to executives, especially during incidents.
• Ability to build teams with clear expectations and honest feedback.
• Ability to document work and direct requests to the appropriate owner.

Nice To Haves

• Experience supporting a manufacturing, production, or other 24/7 environment.
• Working knowledge of networking, including Wi-Fi, switching, VLANs, and VPN.
• Ideally, familiarity with MES, shop-floor devices, and industrial networks.

Responsibilities

• Hire, onboard, and develop IT Specialists and Administrators, including conducting one-on-ones, setting goals, and completing performance reviews.
• Run day-to-day IT support across office, engineering, and manufacturing environments, ensuring schedules and coverage for every site and shift.
• Define and report on response and resolution SLAs, with faster targets for issues that stop production.
• Lead IT on-call coverage, including rotations, escalation paths, runbooks, and after-hours coverage for production shifts.
• Administer core collaboration systems, including Google Workspace, Slack, Zoom, Jira, and Confluence, covering licensing, settings, and user support.
• Maintain conference rooms and AV, including Zoom Rooms on Logitech and Neat systems, displays, room scheduling panels, and all-hands and event spaces.
• Build and maintain Serval, the AI-powered service desk, including its service catalog, workflows, automations, and knowledge base.
• Handle the IT aspects of onboarding and offboarding and manage the full device and asset lifecycle.
• Manage the IT operations budget and support vendors.
• Partner with Cybersecurity on access reviews, phishing response, and audit evidence.
• Report SLA performance, on-call activity, and operational trends to IT leadership.

Benefits

• Comprehensive health, dental, and vision coverage, with 100% of employee coverage paid.
• Early-stage stock options.
• Retirement savings benefits, including 401(k), HSA, and FSA.
• Generous paid time off and parental leave.
• Annual vacation bonus.
• Wellness and fertility benefits.
• Cell phone stipend.
• Complimentary meals and stocked kitchens.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed