IT Operations Manager
General Dynamics Information Technology•USA DC Home Office (DCHOME), DC
•$123,250 - $166,750•Remote
About The Position
The IT Operations Manager oversees daily IT service delivery to ensure reliable, secure, and high‑quality technology operations across the agency. This role leads IT teams and vendors, drives operational excellence, and ensures infrastructure, applications, and end‑user services support mission needs.
Requirements
- 5+ years of progressive IT experience with operational leadership.
- Experience across multiple IT domains in government or regulated environments.
- Strong understanding of IT service management, cloud services, cybersecurity operations, infrastructure, and end‑user support.
- Proven vendor and contractor management experience.
- Excellent communication skills, especially with non‑technical audiences.
- Experience with ITSM platforms (e.g., ServiceNow).
- Experience as a Senior Networking Engineer.
Responsibilities
- Lead day‑to‑day IT operations across service desk, infrastructure, networks, cloud services, and business applications.
- Manage incident, problem, request, and change processes to maintain strong service performance.
- Guide IT staff and contractors, setting priorities and fostering accountability, customer focus, and continuous improvement.
- Ensure reliability of networks, servers, cloud environments, endpoints, and critical systems through proper monitoring, maintenance, upgrades, and lifecycle planning.
- Partner with cybersecurity teams to maintain secure operations, address vulnerabilities, manage access, and meet compliance requirements.
- Communicate outages, risks, and priorities to stakeholders while gathering feedback to enhance service quality.
- Manage vendor relationships, performance, procurement support, and contract execution.
- Track key metrics (service availability, incidents, satisfaction, lifecycle status, vulnerability compliance) and deliver regular operational reporting.
- Identify opportunities to modernize, automate, and improve IT operations while aligning to strategic goals and emerging mission needs.
Benefits
- 401K with company match
- Competitive pay
- Paid time off
- Full-flex work week
- Medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- Short-term disability benefits
- Long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
