IT Operations Manager

ITW•Glenview, IL

1d•$140,000 - $170,000•Hybrid

About The Position

As the IT Operations Manager, North America, you are responsible for security, systems, and technology delivery while providing IT thought leadership and direction for our platform, which includes 600+ employees operating across multiple facilities within the US. You will lead day‑to‑day IT operations for our North American businesses, work closely with Corporate IT to align with enterprise strategy and compliance requirements, and partner with business leaders to ensure technology effectively supports strategic goals, drives results, and improves business processes. In addition, you will oversee the operational and security aspects of IT Applications and infrastructure.

Requirements

Bachelor’s degree in information systems, computer science or related field of study
10+ years of IT experience with background in managing IT infrastructures in a multi-site context
3 years as a manager with direct reports
2 years with direct relationship management of major IT third-party vendors
Experience in partnership supporting ERP systems
Ability to utilize data to help determine focus and strategy
Strong communication and stakeholder management skills with the ability to present operational status to senior leadership
Must be able to multi-task, work under pressure and meet deadlines
Demonstrated accountability for results and understanding of the financial impact of decisions with experience managing operational budgets and cost control
Ability to travel domestically up to 10%
Network architecture, hardware
Data center management
Identity management
Cloud computing

Nice To Haves

Experience in a manufacturing environment

Responsibilities

Develop and implement a cohesive regional IT infrastructure strategy aligned with the Enterprise and Segment’s objectives, ensuring it accommodates the unique requirements of each division and plant.
Standardize the IT architecture across divisions, integrating systems while ensuring minimal disruption to plant operations.
Critical partner in overall ERP & Financial Data Management and will play a critical role in the implementation of all future business systems and tools
Manage the regional IT infrastructure, ensuring high availability, reliability, and performance across all manufacturing plants.
Oversee the implementation of networks, data centers, cloud solutions, and other infrastructure components across the region.
Ensure proper maintenance, upgrading, and lifecycle management of IT hardware and software at each site.
Lead initiatives to migrate and integrate legacy systems where feasible, balancing cost and operational efficiency.
Lead IT infrastructure assessments and due diligence for consolidation and simplification.
Develop roadmaps for unifying disparate IT environments, ensuring seamless connectivity and data flow between systems.
Maintain operational continuity while driving the transition from legacy systems to modern, consolidated architecture.
Oversee regional identity management systems, ensuring secure and efficient access control.
Provide guidelines and supervise MSPs managing and maintaining account provisioning and trust relationships between legacy and modern systems.
Lead effort to standardize IAM practices integrating disparate identify systems
Implement robust authentication methods including single sign-on (SSO) multifactor authentication (MFA) and role-based access control (RBAC)
Ensure compliance with data protection regulations (i.e. GDRP, CCPA) and internal policies related to identity and access management
Perform regular audits and reviews of access permissions to identify and mitigate security risks
Build cross-department credibility, confidence, and collaboration with other functional areas within the Divisions via IT business partnership
Work closely with manufacturing plant leadership, division heads, and other stakeholders to understand operational requirements and ensure IT solutions meet business needs.
Keeps the organization’s vision and values at the forefront of decision-making and action
Ensure all regional IT systems and infrastructure comply with ITW IT security policy.
Work with Corporate cyber security team to implement best practices for protecting critical manufacturing systems from cyber threats.
Conduct regular audits, vulnerability assessments, and penetration testing across regional IT environments.
Builds and develops high-performing teams through coaching, performance management, succession planning, and targeted talent development initiatives.
Provide guidance, mentorship, and professional development.
Manage relationships with external vendors, contractors, and service providers to ensure the timely and cost-effective delivery of IT services.
Oversee contracts and service-level agreements (SLAs) for infrastructure-related services in the region.
Establish key performance indicators (KPIs) and metrics to track the performance and health of regional IT systems.
Prepare regular reports for senior leadership, highlighting system performance, project progress, and any issues or risks.
Implement tools and processes for proactive monitoring, issue detection, and problem resolution across IT environments.
Stay updated with the latest industry trends, emerging technologies, and best practices in IT infrastructure, cloud computing, and manufacturing technology.
Proactively identify opportunities to enhance system efficiency, reduce costs, and support manufacturing innovation (e.g., IoT, AI, machine learning, and predictive analytics in production environments).
Lead pilot projects and proof-of-concept initiatives that explore the potential benefits of new technologies.