IT Operations Manager

Octane•Irving, TX

3d•$115,000 - $140,000•Hybrid

About The Position

Octane is seeking an IT Operations Manager to design, secure, and manage our cloud-first enterprise technologies and network infrastructure. In this role, you will manage junior engineers, lead cross-functional IT and Infrastructure projects, and optimize lifecycle management for a nationwide remote workforce. You will oversee the IT Service Desk, enhance platform observability, and participate in an after-hours on-call rotation to ensure system availability. The ideal candidate has extensive platform experience and a strong background in identity management, SASE, and MDM solutions.

Requirements

Bachelor’s degree in MIS, Telecommunications, Computer Science, or a related technical field (or equivalent practical experience) followed by 5+ years of experience leading end-to-end corporate technology platform projects.
3+ years in IT leadership roles across Helpdesk, deskside, or user-facing support.
Relevant advanced certifications in security, identity, or administration (e.g., CISSP, CISM, CIAM, Okta Certified Administrator, or Microsoft IAAA).
Excellent written and oral communication skills with a proven ability to bridge technical and non-technical stakeholders, navigate conflict, and build consensus.
Strong analytical, problem-solving, and decision-making capabilities to independently manage multiple projects, priorities, and deadlines.
Demonstrated ability to lead, mentor, and coach peers and team members across the organization.

Nice To Haves

Expert knowledge of enterprise identity principles (governance, access certification, PAM) in Okta or AzureAD, including workflow automation tools (Okta Workflows, Ansible, UiPath).
Experience managing a corporate IT Helpdesk/Service Desk (Jira Service Management preferred) and mobile-first workstation fleets via IT Asset Management (ITAM).
Hands-on experience with Cisco Meraki, UniFi, SASE, VPNs, site-to-site routing, and office wireless configurations.
Strong foundation in corporate security best practices, endpoint security, risk management, and ITIL framework alignment.
Proficiency with logging, alerting, and SIEM tools (Datadog, Sumo, Sentinel) alongside intermediate knowledge of core AWS and Azure cloud services.
Familiarity with modern engineering workflows, including Agile methodology, change management, technical proposal writing, and process orchestration.

Responsibilities

Serve as a technical project lead, performing architectural reviews and mentoring junior IT Operations Engineers across the organization.
Design and integrate cloud-first enterprise platforms, including Okta IdP, SASE, EDR, and MDM systems.
Oversee operating procedures, training, and device provisioning for employee joiners, movers, and leavers across a nationwide remote workforce.
Administer, monitor, and support the IT Service Desk (ITSM) alongside corporate email, file sharing, and video conferencing tools.
Plan, budget, and track the mobile workstation fleet throughout its entire lifecycle, including refreshes, decommissioning, and secure destruction.
Design, configure, and manage cloud, on-premises, and SaaS network environments while enhancing observability and system telemetry.
Drive security and compliance process improvements, resolve system outages, and participate in the after-hours on-call rotation.
Collaborate cross-functionally with business and engineering leaders to deliver technical presentations, best practices, and documentation.