IT Operations Manager

General Dynamics Information Technology•USA DC Home Office (DCHOME), DC

1d•$123,250 - $166,750•Remote

About The Position

The IT Operations Manager oversees daily IT service delivery to ensure reliable, secure, and high‑quality technology operations across the agency. This role leads IT teams and vendors, drives operational excellence, and ensures infrastructure, applications, and end‑user services support mission needs.

Requirements

5+ years of progressive IT experience with operational leadership.
Experience across multiple IT domains in government or regulated environments.
Strong understanding of IT service management, cloud services, cybersecurity operations, infrastructure, and end‑user support.
Proven vendor and contractor management experience.
Excellent communication skills, especially with non‑technical audiences.
Experience with ITSM platforms (e.g., ServiceNow).

Responsibilities

Lead day‑to‑day IT operations across service desk, infrastructure, networks, cloud services, and business applications.
Manage incident, problem, request, and change processes to maintain strong service performance.
Guide IT staff and contractors, setting priorities and fostering accountability, customer focus, and continuous improvement.
Ensure reliability of networks, servers, cloud environments, endpoints, and critical systems through proper monitoring, maintenance, upgrades, and lifecycle planning.
Partner with cybersecurity teams to maintain secure operations, address vulnerabilities, manage access, and meet compliance requirements.
Communicate outages, risks, and priorities to stakeholders while gathering feedback to enhance service quality.
Manage vendor relationships, performance, procurement support, and contract execution.
Track key metrics (service availability, incidents, satisfaction, lifecycle status, vulnerability compliance) and deliver regular operational reporting.
Identify opportunities to modernize, automate, and improve IT operations while aligning to strategic goals and emerging mission needs.

Benefits

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace
medical plan options
Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
an additional 10 paid holidays per year
Paid leave and paid holidays are prorated based on the employee’s date of hire
The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available