IT Operations Manager

Trulieve•Tallahassee, FL

22d•Onsite

About The Position

The IT Operations Manager leads enterprise IT operations, support services, asset management, logistics, and technology lifecycle programs across retail, cultivation, manufacturing, corporate locations, and individual end-users. The role provides strategic oversight of end-user support, field services, IT logistics, warehouse operations, asset governance, hardware procurement, deployment programs, and device lifecycle management. The manager ensures operational excellence through service delivery, asset accountability, process standardization, vendor management, and continuous improvement. The position serves as a key liaison between IT and business stakeholders while advancing technology readiness, inventory accuracy, operational efficiency, and customer service. Work is typically performed in an office and warehouse, with some remote work flexibility. The role may involve travel between facilities and occasional visits to company sites or vendors, as well as working around active operational environments. The position includes occasional evening, weekend, or emergency operational requirements.

Requirements

At least 5 years of progressive experience in IT operations, asset management, logistics, service management, infrastructure support, or a related discipline.
At least 2 years of people leadership experience.
Experience managing enterprise asset programs, geographically distributed support operations, and large-scale technology deployments.
Strong understanding of ITIL principles, service delivery, incident management, and operational support.
Experience with inventory management systems, asset tracking platforms, CMDB practices, procurement workflows, and service-management tools.
Excellent communication, organizational, analytical, financial, and stakeholder-management skills.
Ability to travel and support occasional evening, weekend, or emergency operational requirements.

Nice To Haves

Bachelor's degree in Information Technology, Business Administration, Supply Chain Management, or a related field, or equivalent professional experience.
ITIL certification.
Experience supporting geographically distributed retail, manufacturing, cultivation, or other operations.
Experience managing IT warehouse and logistics operations.
Project management certification such as PMP or CAPM, Agile certification, or equivalent experience.
Experience with enterprise asset management, endpoint management, discovery, and CMDB platforms.

Responsibilities

Lead and develop IT Operations, Asset Management, and Logistics teams; establish operational goals, KPIs, SLAs, and performance metrics.
Manage daily support operations and escalation processes, and partner with IT leadership on strategic technology initiatives and continuous improvement.
Own the end-to-end IT asset lifecycle, including procurement, tracking, warehousing, deployment, recovery, redeployment, decommissioning, and retirement.
Establish asset management standards, processes, and controls; maintain inventory accuracy through audits, reconciliations, and governance practices.
Ensure compliance with software licensing, hardware standards, security requirements, and asset disposal practices.
Work with finance, accounting, and procurement teams to forecast IT asset needs, control costs, and maximize return on investment; serve as the primary contact for asset-related inquiries and collaborate with relevant business functions.
Oversee IT warehouse operations, inventory control, stock management, device kitting, imaging, staging, shipping, receiving, and deployment.
Ensure technology readiness for new store openings, facility expansions, relocations, and refresh initiatives; improve warehouse procedures and forecast demand to balance stock levels.
Manage vendor relationships supporting asset procurement, deployment, installation, logistics, and lifecycle management.
Lead enterprise technology refresh and hardware replacement programs, coordinating schedules, vendors, logistics, installation, and asset controls.
Support project plans, readiness assessments, and status reporting for technology initiatives and new-store implementations.
Monitor vendor performance against contracts, service levels, and quality standards; assist with budgeting, forecasting, procurement planning, lifecycle costing, and cost optimization.
Monitor service metrics, operational dashboards, and customer experience indicators; maintain policies, SOPs, knowledge articles, work instructions, and process documentation.
Lead operational response for major incidents and support business continuity and disaster recovery activities.
Ensure adherence to IT governance, security, compliance, records, and audit requirements; provide leadership with reporting, trend analysis, risks, and operational insights.
Recruit, coach, mentor, and develop IT Operations and Asset Management professionals; conduct performance management and support career development and succession planning.
Foster accountability, collaboration, innovation, safety, and customer service, and promote cross-functional partnerships across business and vendor teams.