IT Operations Manager

Bedrock Talent

2d•Onsite

About The Position

Bedrock Talent is partnering with a leading investment firm to hire an IT Manager for one of its engineering-focused operating entities. The role sits at the intersection of hands-on IT operations and practical security. It is neither a traditional help desk position nor a policy-only security role. The right person will be comfortable working in a fast-moving environment, managing external partners, establishing operational discipline, and taking ownership of both immediate needs and longer-term improvements.

Requirements

A hands-on IT operator with a strong sense of ownership, accountability, and follow-through.
Experience managing an MSP or other external IT service providers.
A practical, security-minded approach and the ability to implement appropriate controls without unnecessarily slowing the organization down.
The technical credibility to work effectively with engineers and other highly technical stakeholders.
Experience building or improving foundational IT operations within a growing or evolving organization.
Strong judgment when assessing risk, prioritizing work, and navigating competing needs.
Clear, thoughtful communication skills and the ability to build productive cross-functional relationships.
Comfort operating in ambiguity and enthusiasm for defining the function while remaining actively involved in the work.

Responsibilities

Serve as the internal owner of day-to-day IT operations, ensuring employees receive reliable support, priorities are clear, and issues are resolved with strong follow-through.
Establish and maintain the processes, standards, operating rhythms, and escalation paths needed to create a consistent and scalable IT function.
Build internal structure and accountability so that IT outcomes are actively owned rather than outsourced by default.
Identify opportunities to improve systems, workflows, documentation, and the overall employee technology experience.
Own the relationship with the organization’s managed service provider, including prioritization, escalation, accountability, and performance management.
Establish a clear operating cadence with the MSP and ensure external support remains aligned with the organization’s needs, pace, and standards.
Improve vendor oversight so that service gaps are identified and addressed quickly.
Ensure vendors deliver measurable outcomes and maintain clear ownership across ongoing projects and operational responsibilities.
Strengthen the organization’s security posture through practical, well-implemented improvements rather than policy alone.
Identify the most significant IT and security risks within the current environment and lead disciplined remediation efforts.
Improve governance, controls, vendor oversight, documentation, and evidence readiness.
Help establish a more mature operating model capable of supporting continued growth and potential future regulatory requirements.
Balance thoughtful risk management with the speed and flexibility required by a growing organization.
Partner closely with the Head of IT & Cybersecurity, the broader operating team, and key cross-functional stakeholders to ensure IT supports how the organization works.
Build credibility with an engineering-heavy user base and make sound technical and operational tradeoffs without introducing unnecessary bureaucracy.
Communicate clearly about risk, priorities, decisions, and ownership in a way that builds trust and accountability.
Translate business needs into practical IT solutions and ensure stakeholders understand the reasoning behind key decisions.