Operations Manager

Harvest Market (Niemann) (Niemann Foods)•Carmel, NY

1d•$900 - $1,200

About The Position

The Niemann Harvest Market Operations Manager assists the Store Director in maximizing gross profit margins, ensuring sales production, controlling inventory and expenses, and creating positive customer experiences and profitable outcomes through creative merchandising. The role helps develop and maintain relationships with Vendors, Makers, and Producers, supports cross-merchandising across departments, and fosters the Niemann Harvest Market culture. The Operations Manager helps analyze business trends and implement plans to meet or exceed sales goals, maintain appropriate inventory and merchandise presentations, control shrink and payroll expenses, and ensure compliance with laws, policies, and procedures. The role represents NFI in the store and community and supports the recruitment, training, development, and performance management of store personnel. This position manages subordinate supervisors and directly supervises associates. Supervisory duties include planning and assigning work, directing and evaluating performance, training, coaching, rewarding associates, and resolving complaints and problems. Store-level First Aid, CPR, and Power Industrial Truck certifications are provided. Position requirements may vary by store location and may be changed at the company's discretion.

Requirements

Two years of supermarket management experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with supermarket math concepts, including arithmetic, percentages, distribution, penetration, gross profit, and Sales Per Associate Hour.
First Aid certification, provided at store level.
CPR certification, provided at store level.
Power Industrial Truck certification, provided at store level.

Nice To Haves

Passion and purpose.
Interest in food and farming.
Thirst for knowledge and curiosity.
Outgoing, people-oriented nature.
Genuine demeanor.
Good communication skills and desire to share.
Interest in trends and fun.
Honesty.
Technical aptitude.
Supermarket knowledge.
Merchandising skills.
People and team development skills.
Leadership skills.
Stability.
Open-mindedness.
Organization and prioritization skills.
Attention to detail.
High energy.
Adaptability.

Responsibilities

Deliver superior guest service and ensure customer satisfaction.
Use the three E’s: Engagement, Educate, Empowerment.
Assist with analyzing and measuring business trends and developing and implementing plans to maximize sales and meet or exceed goals and objectives.
Assist with controlling shrink expenses and payroll.
Ensure appropriate merchandise stock levels, adjacencies, presentations, signing, and assortment in all departments, and keep the selling floor adequately stocked.
Monitor competitor activities, report results, share information with the supervisor, and make appropriate price recommendations.
Review department and store trends and recommend and initiate changes to maximize goals and objectives.
Ensure compliance with laws, policies, and procedures through store management and staff meetings, walkthroughs, audits, and other activities.
Represent NFI within the store and the community.
Continually evaluate and respond to performance issues.
Actively recruit management candidates.
Assist the Store Director with training and developing the store team, and direct and monitor training and development for store personnel.
Follow store and department policies and procedures.
Enforce safety policies and procedures and serve as a safety role model.
Manage subordinate supervisors and directly supervise non-supervisory associates.
Plan, assign, and direct work; appraise performance; reward and coach associates; and address complaints and resolve problems.
Perform other responsibilities as assigned by the supervisor.