Manager, Operations Compliance- Washington

Total Wine & More•Washington, DC

10d•$101,520 - $171,000

About The Position

Total Wine & More is seeking a Manager, Operations Compliance to join its HR Compliance team. The role is based in Seattle or Northern California, near store locations, and requires travel to the assigned region. The manager supports field execution, audits, investigations, training, and partnership with store and regional leadership across Washington and California retail locations. The role requires expertise in Washington wage and hour requirements, meal and rest break rules, and employee timekeeping, as well as the ability to apply California meal and rest break, timekeeping, and other compliance obligations for California locations within scope. The manager partners closely with Store Operations, Human Resources, Payroll, Legal, and field leaders to support consistent execution of company policies and applicable federal, state, and local requirements. The role proactively identifies compliance risks, conducts audits and root cause analyses, evaluates trends, recommends corrective action, and helps build scalable processes, reporting, and training to reinforce accountability and reduce organizational risk. It requires integrity, discretion, and confidentiality while balancing business partnership with compliance judgment. The position reports to the Senior Manager, HR Compliance.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
5–7 years of experience in HR compliance within a corporate setting, supporting labor compliance, retail operations compliance, workforce management, payroll compliance, investigations, auditing, or a related field.
Strong knowledge of Washington and California wage and hour requirements, meal and rest break rules, timekeeping practices, workplace safety requirements, and operational compliance controls.
Experience conducting audits or investigations, analyzing large district or regional employee populations, identifying trends, and translating findings into clear corrective action plans.
Experience developing reporting, dashboards, metrics, or executive-ready summaries that communicate risk, progress, and recommendations.
Strong analytical, investigative, documentation, and problem-solving skills, with sound judgment and attention to detail.
Ability to influence, coach, and build credibility with leaders across multiple organizational levels, including field and corporate partners.
Advanced proficiency in Excel and experience using workforce management, timekeeping, case management, or HR systems.
Ability to travel to the assigned region as business needs require, up to 70%.

Nice To Haves

Multi-state experience.
Experience with Workday, Reflexis, or similar platforms.

Responsibilities

Serve as a compliance partner and subject matter resource for regional operational requirements, including wage and hour practices, meal and rest periods, timekeeping, workplace safety, and related company policies.
Develop, maintain, and improve HR compliance programs, tools, guidance, and governance documentation to support consistent execution across California locations.
Conduct compliance audits, investigations, data reviews, and root cause analyses; identify trends and recommend corrective actions to address gaps and mitigate risk.
Create compliance reporting, dashboards, risk assessments, and business updates that provide leaders with actionable insights into performance, trends, and emerging risks.
Partner with Store Operations, Human Resources, Legal, Payroll, and field leadership to support compliance readiness, resolve issues, and reinforce accountability.
Design and deliver practical compliance training and communications to help leaders understand requirements, apply company policies, and sustain compliant practices.
Travel periodically to California to conduct store visits, support audits, deliver training, observe operational practices, and partner with field leaders.
Lead HR Compliance initiatives and cross-functional projects that strengthen processes, improve documentation, and support measurable compliance outcomes.
Monitor applicable legislative, regulatory, and policy changes and translate requirements into practical recommendations, process improvements, and business-ready compliance solutions.