Compliance & Enrollment Operations Manager

HEALTHY KIDS PROGRAMS • Town of New Windsor, NY

1d • $55,000 - $65,000 • Onsite

About The Position

Healthy Kids Extended Day Programs is seeking a hands-on, solutions-oriented professional to manage and improve regulatory compliance, child registration, and subsidy operations across a growing childcare organization. The role combines direct ownership of day-to-day operational issues with project coordination, cross-department collaboration, and delegation when appropriate. Childcare experience is not required; relevant backgrounds may include healthcare administration, compliance, enrollment, benefits administration, government programs, education, and other detail-oriented environments.

The manager will help ensure applications, supporting documents, eligibility requirements, and renewals are handled accurately and on time; resolve missing information, pending approvals, and other issues; and maintain visibility into outstanding work through completion. They will track regulatory documentation and deadlines, research state-specific requirements, review records and audits, and coordinate corrective actions. The role will also identify opportunities to automate repetitive work, coordinate with departmental automation contacts, help define requirements and responsibilities, monitor project progress, and verify that improved workflows address the original needs.

The position collaborates with Registration, Subsidy, Operations, HR, Finance, Business Transformation, and senior leadership, including the CEO. It is based in person in Fishkill, New York, and is full time. Compensation is $55,000–$65,000 annually, commensurate with experience and qualifications.

Requirements

• Organized, resourceful, and detail-oriented, with the ability to balance hands-on work and project coordination.
• Willingness to investigate details and resolve problems directly.
• Ability to coordinate projects, delegate tasks when appropriate, and hold people accountable for commitments.
• Ability to analyze workflows and identify ways to simplify or automate repetitive work.
• Ability to manage multiple priorities, deadlines, and follow-ups without losing track.
• Comfort with spreadsheets, databases, and reporting tools, and ability to learn new technology.
• Clear communication skills and ability to work effectively across departments.
• Initiative and a results-focused approach.
• Relevant experience may include compliance, healthcare administration, registration or enrollment, subsidy or benefits administration, licensing, credentialing, auditing, operations, project coordination, or process improvement.

Nice To Haves

• Childcare experience.
• Multi-state regulatory experience.

Responsibilities

• Help ensure applications, documentation, eligibility requirements, and renewals are handled accurately and on time.
• Follow up on missing information, pending approvals, and unresolved issues in registration and subsidy operations.
• Work with Registration and Subsidy teams to resolve problems and improve processes.
• Track outstanding items and ensure they are followed through to completion.
• Identify recurring operational issues and develop practical solutions to improve accuracy, efficiency, and the experience for families and internal teams.
• Track child health documentation, employee qualifications, licenses, certifications, renewals, and regulatory deadlines.
• Research state-specific requirements and translate them into practical procedures.
• Review records, conduct audits, identify gaps, and follow through on corrective actions.
• Address missing or expiring documentation before it becomes a compliance problem.
• Maintain tracking and reporting that show leadership what is complete, needs attention, or remains outstanding.
• Learn existing workflows and identify repetitive tasks, inefficiencies, and opportunities for improvement or automation.
• Collaborate with each department's designated automation point person to evaluate, prioritize, and coordinate automation opportunities.
• Help define project requirements, clarify responsibilities, delegate action items, and coordinate next steps for automation projects.
• Monitor project progress, resolve obstacles, and keep automation initiatives moving toward completion.
• Review updated workflows to ensure they address the original problem and deliver intended improvements.
• Continue managing day-to-day operational issues while helping teams transition to more efficient processes.
• Collaborate with Registration, Subsidy, Operations, HR, Finance, Business Transformation, and senior leadership to improve processes and support organizational growth.

Benefits

• Employer-paid childcare for children enrolled in the company's programs during working hours.
• Medical, dental, and vision insurance.
• AFLAC supplemental plans.
• 401(k) for eligible employees.
• Paid holidays, PTO, and sick leave.
• On-demand pay.
• Career development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed