Compliance & Enrollment Operations Manager

HEALTHY KIDS PROGRAMS•Town of Fishkill, NY

1d•$55,000 - $65,000•Onsite

About The Position

Healthy Kids Extended Day Programs is seeking a hands-on, solutions-oriented professional to manage and improve regulatory compliance, child registration, and subsidy operations. The role takes personal ownership of day-to-day issues while coordinating projects, collaborating across departments, and delegating tasks when appropriate. The manager will help identify automation opportunities, work with each team's designated automation point person, coordinate next steps, and ensure improvements are implemented successfully. The position works across Registration, Subsidy, Operations, HR, Finance, Business Transformation, and senior leadership to improve processes and support organizational growth. Childcare experience is not required; relevant backgrounds may include healthcare administration, compliance, enrollment, benefits administration, government programs, education, and other detail-oriented environments. The role is based in person in Fishkill, New York. The stated annual salary is $55,000–$65,000, commensurate with experience and qualifications.

Requirements

Organized, resourceful, and detail-oriented, with the ability to balance hands-on work and project coordination.
Willingness to investigate details and resolve problems directly.
Ability to coordinate projects, delegate tasks when appropriate, and hold people accountable for commitments.
Ability to analyze workflows and identify ways to simplify or automate repetitive work.
Ability to manage multiple priorities, deadlines, and follow-ups without losing track.
Comfort with spreadsheets, databases, and reporting tools, and ability to learn new technology.
Clear communication skills and ability to work effectively across departments.
Initiative and a focus on results, not just identifying problems.
Relevant experience may include compliance, healthcare administration, registration or enrollment, subsidy or benefits administration, licensing, credentialing, auditing, operations, project coordination, or process improvement.

Nice To Haves

Childcare experience.
Multi-state regulatory experience.

Responsibilities

Help ensure registration applications, supporting documents, eligibility requirements, and renewals are handled accurately and on time.
Follow up on missing information, pending approvals, and unresolved registration or subsidy issues.
Work with Registration and Subsidy teams to resolve problems and improve processes.
Track outstanding items and ensure they are followed through to completion.
Identify recurring operational problems and develop practical solutions to improve accuracy, efficiency, and the experience of families and internal teams.
Track required child health documentation, employee qualifications, licenses, certifications, renewals, and regulatory deadlines.
Research state-specific requirements and translate them into practical procedures.
Review records, conduct audits, identify gaps, and follow through on corrective actions.
Address missing or expiring documentation before it becomes a compliance problem.
Maintain tracking and reporting that gives leadership visibility into completed, outstanding, and attention-needed items.
Learn existing workflows and identify repetitive tasks, inefficiencies, and opportunities for improvement or automation.
Collaborate with each department's designated automation point person to evaluate, prioritize, and coordinate automation opportunities.
Help define requirements, clarify responsibilities, delegate action items, and coordinate next steps for automation projects.
Follow up with team members, monitor project progress, resolve obstacles, and keep projects moving toward completion.
Review updated workflows to ensure they address the original problem and deliver intended improvements.
Continue managing day-to-day operational issues while helping teams transition to more efficient processes.
Coordinate work across departments and collaborate with senior leadership, including the CEO.

Benefits

Employer-paid childcare for children enrolled in the company's programs during working hours.
Medical insurance.
Dental insurance.
Vision insurance.
AFLAC supplemental plans.
401(k) for eligible employees.
Paid holidays.
PTO.
Sick leave.
On-demand pay.
Career development and growth opportunities.