Compliance & Enrollment Operations Manager

Healthy Kids Programs • Carmel, NY

1d • Onsite

About The Position

Healthy Kids Extended Day Programs is seeking a hands-on, solutions-oriented professional to manage and improve regulatory compliance, child registration, and subsidy operations. The role takes ownership of day-to-day operational issues while coordinating projects, collaborating across departments, and delegating tasks when appropriate. It also supports the organization’s investment in automation by identifying opportunities, coordinating with each department’s designated automation point person, and helping ensure improvements are implemented successfully. Childcare experience is not required; relevant backgrounds may include healthcare administration, compliance, enrollment, benefits administration, government programs, education, and other detail-driven environments.

The position works with Registration, Subsidy, Operations, HR, Finance, Business Transformation, and senior leadership to improve processes and support organizational growth. It is based in person in Fishkill, New York, and pays $55,000–$65,000 annually, commensurate with experience and qualifications.

Success includes accurate child registrations, better resolution of subsidy issues, complete and current documentation, timely licensing renewals and compliance work, fewer recurring problems and less manual rework, clear visibility and accountability for outstanding items, and automation initiatives that reduce repetitive tasks and improve operational efficiency.

Requirements

• Be organized, resourceful, detail-oriented, and comfortable balancing hands-on work with project coordination.
• Take ownership, follow through, and seek better ways to get work done.
• Be willing to investigate details and resolve problems directly.
• Coordinate projects, delegate tasks when appropriate, and hold people accountable for commitments.
• Analyze workflows and identify ways to simplify or automate repetitive work.
• Manage multiple priorities, deadlines, and follow-ups without losing track.
• Be comfortable with spreadsheets, databases, and reporting tools, and able to learn new technology.
• Communicate clearly and work effectively across departments.
• Take initiative and focus on results.
• Relevant experience may include compliance, healthcare administration, registration or enrollment, subsidy or benefits administration, licensing, credentialing, auditing, operations, project coordination, or process improvement.

Nice To Haves

• Childcare experience.
• Multi-state regulatory experience.

Responsibilities

• Help ensure applications, documentation, eligibility requirements, and renewals are handled accurately and on time.
• Follow up on missing information, pending approvals, and unresolved registration and subsidy issues.
• Work with Registration and Subsidy teams to resolve problems and improve processes.
• Track outstanding items and ensure they are followed through to completion.
• Identify recurring issues and develop practical solutions that improve accuracy, efficiency, and the experience for families and internal teams.
• Track required child health documentation, employee qualifications, licenses, certifications, renewals, and regulatory deadlines.
• Research state-specific requirements and translate them into practical procedures.
• Review records, conduct audits, identify gaps, and follow through on corrective actions.
• Address missing or expiring documentation before it becomes a compliance problem.
• Maintain tracking and reporting that shows what is complete, needs attention, or remains outstanding.
• Learn existing workflows and identify repetitive tasks, inefficiencies, and opportunities for improvement.
• Collaborate with department automation point people to evaluate, prioritize, and coordinate automation opportunities.
• Help define requirements, clarify responsibilities, delegate action items, and coordinate next steps for automation projects.
• Follow up with team members, monitor progress, resolve obstacles, and keep projects moving toward completion.
• Review updated workflows to ensure they address the original problem and deliver intended improvements.
• Continue managing day-to-day operational issues while helping teams transition to more efficient processes.
• Collaborate across departments and with senior leadership, including the CEO, to improve processes and support organizational growth.

Benefits

• Employer-paid childcare for children enrolled in the company’s programs during working hours.
• Medical, dental, and vision insurance.
• AFLAC supplemental plans.
• 401(k) for eligible employees.
• Paid holidays, PTO, and sick leave.
• On-demand pay.
• Career development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed