Compliance & Enrollment Operations Manager

HEALTHY KIDS PROGRAMS•Town of Kent, NY

1d•$55,000 - $65,000•Onsite

About The Position

Healthy Kids Extended Day Programs is seeking a hands-on, solutions-oriented professional to manage and improve regulatory compliance, child registration, and subsidy operations. The role handles day-to-day operational issues while coordinating projects, collaborating across departments, delegating tasks when appropriate, and following through to completion. The manager will also help identify automation opportunities, coordinate with each team's designated automation point person, and ensure improvements are successfully implemented. The position works with Registration, Subsidy, Operations, HR, Finance, Business Transformation, and senior leadership. Childcare experience is not required; relevant backgrounds may include healthcare administration, compliance, enrollment, benefits administration, government programs, education, and other detail-oriented environments. The role is based in person in Fishkill, New York, and offers an annual salary of $55,000 to $65,000, commensurate with experience and qualifications.

Requirements

Organized, resourceful, detail-oriented, and comfortable balancing hands-on work with project coordination.
Willing to investigate details and resolve problems directly.
Able to coordinate projects, delegate tasks when appropriate, and hold people accountable for commitments.
Able to manage multiple priorities, deadlines, and follow-ups without losing track.
Comfortable with spreadsheets, databases, reporting tools, and learning new technology.
Clear communicator who works effectively across departments.
Takes initiative, follows through, and focuses on results.
Experience may include compliance, healthcare administration, registration or enrollment, subsidy or benefits administration, licensing, credentialing, auditing, operations, project coordination, or process improvement.

Nice To Haves

Childcare experience.
Multi-state regulatory experience.

Responsibilities

Help ensure applications, documentation, eligibility requirements, and renewals are handled accurately and on time.
Follow up on missing information, pending approvals, and unresolved registration or subsidy issues.
Work with Registration and Subsidy teams to resolve problems and improve processes.
Track outstanding items and ensure they are followed through to completion.
Identify recurring issues and develop practical solutions to improve accuracy, efficiency, and the experience for families and internal teams.
Track required child health documentation, employee qualifications, licenses, certifications, renewals, and regulatory deadlines.
Research state-specific requirements and translate them into practical procedures.
Review records, conduct audits, identify gaps, and follow through on corrective actions.
Address missing or expiring documentation before it becomes a compliance problem.
Maintain clear tracking and reporting so leadership can see completed, outstanding, and attention-needed items.
Learn existing workflows and identify repetitive tasks, inefficiencies, and opportunities for improvement or automation.
Collaborate with department automation point people to evaluate, prioritize, and coordinate automation opportunities.
Help define requirements, clarify responsibilities, delegate action items, and coordinate next steps for automation projects.
Follow up with team members, monitor progress, resolve obstacles, and keep projects moving toward completion.
Review updated workflows to ensure they address the original problem and deliver intended improvements.
Manage day-to-day operational issues while helping teams transition to more efficient processes.
Coordinate with departments and senior leadership, including the CEO, to improve processes and support organizational growth.

Benefits

Employer-paid childcare for children enrolled in the organization's programs during working hours.
Medical insurance.
Dental insurance.
Vision insurance.
AFLAC supplemental plans.
401(k) for eligible employees.
Paid holidays.
PTO.
Sick leave.
On-demand pay.
Career development and growth opportunities.