Compliance & Enrollment Operations Manager

Healthy Kids Programs•Poughkeepsie, NY

1d•Onsite

About The Position

Healthy Kids Extended Day Programs is seeking a hands-on, solutions-oriented professional to manage and improve regulatory compliance, child registration, and subsidy operations. The role combines day-to-day operational problem solving with project coordination, cross-department collaboration, and delegation when appropriate. The manager will help identify opportunities to automate repetitive work, coordinate with departmental automation contacts, and ensure process improvements are implemented successfully. Childcare experience is not required; relevant backgrounds may include healthcare administration, compliance, enrollment, benefits administration, government programs, education, and other detail-driven environments. The position is based in person in Fishkill, New York, and pays $55,000–$65,000 annually, commensurate with experience and qualifications. The manager will work with Registration, Subsidy, Operations, HR, Finance, Business Transformation, and senior leadership, including the CEO. Success includes accurate child registrations, effective tracking and resolution of subsidy issues, complete and current required documentation, timely licensing renewals and compliance activities, fewer recurring issues and less manual rework, clear accountability for outstanding items, and successful automation initiatives that improve efficiency. Healthy Kids Extended Day Programs operates across approximately 15 states and provides before- and after-school programs, summer programs, Early Learning Centers, and Universal Pre Kindergarten programs. The organization describes its core values as Growth with Quality, Results with Heart and Integrity, and Prosperity with Purpose. As a Certified Benefit Corporation, it is committed to making a positive difference in the communities it serves.

Requirements

Organized, resourceful, and detail-oriented, with the ability to balance hands-on work and project coordination.
Willingness to investigate details and resolve problems directly.
Ability to coordinate projects, delegate tasks when appropriate, and hold people accountable for commitments.
Ability to analyze workflows and identify ways to simplify or automate repetitive work.
Ability to manage multiple priorities, deadlines, and follow-ups without losing track.
Comfort with spreadsheets, databases, and reporting tools, and ability to learn new technology.
Clear communication and ability to work effectively across departments.
Initiative and a results-focused approach.
Relevant experience may include compliance, healthcare administration, registration or enrollment, subsidy or benefits administration, licensing, credentialing, auditing, operations, project coordination, or process improvement.

Nice To Haves

Childcare experience is helpful but not required.
Multi-state regulatory experience is helpful but not required.

Responsibilities

Help ensure applications, documentation, eligibility requirements, and renewals are handled accurately and on time.
Follow up on missing information, pending approvals, and unresolved registration or subsidy issues.
Work with Registration and Subsidy teams to resolve problems and improve processes.
Track outstanding items and ensure they are followed through to completion.
Identify recurring operational issues and develop practical solutions to improve accuracy, efficiency, and the experience of families and internal teams.
Track required child health documentation, employee qualifications, licenses, certifications, renewals, and regulatory deadlines.
Research state-specific requirements and translate them into practical procedures.
Review records, conduct audits, identify gaps, and follow through on corrective actions.
Address missing or expiring documentation before it becomes a compliance problem.
Maintain clear tracking and reporting so leadership can see completed, outstanding, and attention-needed items.
Learn existing workflows and identify repetitive tasks, inefficiencies, and automation opportunities.
Collaborate with departmental automation point people to evaluate, prioritize, and coordinate automation opportunities.
Help define requirements, clarify responsibilities, delegate action items, and coordinate next steps for automation projects.
Follow up with team members, monitor progress, resolve obstacles, and keep projects moving toward completion.
Review updated workflows to ensure they address the original problem and deliver the intended improvements.
Continue managing day-to-day operational issues while helping teams transition to more efficient processes.
Coordinate projects, collaborate across departments, and delegate tasks when appropriate.
Work with Registration, Subsidy, Operations, HR, Finance, Business Transformation, and senior leadership to improve processes and support organizational growth.

Benefits

Employer-paid childcare for children enrolled in the company's programs during working hours.
Medical insurance.
Dental insurance.
Vision insurance.
AFLAC supplemental plans.
401(k) for eligible employees.
Paid holidays.
PTO.
Sick leave.
On-demand pay.
Career development and growth opportunities.