Senior Manager, Fraud (Debit Card) Operations

Fidelity Investments • Covington, KY

4d

About The Position

Global Fraud Detection Operations (GFDO) detects, assesses, and responds to emerging fraud risks across Fidelity’s businesses. The Senior Manager, Fraud (Debit Card) Operations helps shape the operational foundation for new fraud detection capabilities and strengthens existing processes, controls, and workflows across GFDO.

A key near-term focus is supporting Fidelity’s transition toward in-house debit card fraud detection. The role represents GFDO in cross-functional planning calls and design sessions, ensuring operational requirements, risk considerations, and workflow needs are incorporated into the future-state model. It leads the development of policies, procedures, playbooks, and readiness documentation.

The position calls for operational judgment, analytical capability, and the ability to work in ambiguous, multi-stakeholder environments. The role translates strategic goals into practical workflows and documentation, helps prepare GFDO to scale new detection operations, and influences decisions among business partners. It also requires openness to future direct reports as the organization evolves.

Fidelity will not provide immigration sponsorship for this position. Fidelity is transitioning toward a full-time onsite working model through a phased rollout; current onsite expectations vary by role and location and may evolve. This transition does not apply to fully remote roles.

Requirements

• Bachelor’s degree in business, analytics, finance, or a related field, or equivalent work experience.
• Knowledge of the debit card industry and regulations is required.
• Deep knowledge of fraud detection operations and fraud risk management.
• Strong understanding of fraud schemes and monitoring methodologies.
• Experience designing or documenting workflows, procedures, or policies.
• Strong written and verbal communication skills.
• Ability to lead cross-functional discussions and influence outcomes.
• Strong project management and organizational skills.
• FINRA Series 7 and Series 63 required.
• Supervisory Series 9/10 or Series 24 required within six months.

Responsibilities

• Help shape the operational foundation for new fraud detection capabilities and strengthen existing GFDO processes, controls, and workflows.
• Support Fidelity’s transition toward in-house debit card fraud detection.
• Represent GFDO in cross-functional planning calls and design sessions.
• Ensure operational requirements, risk considerations, and workflow needs are incorporated into the future-state model.
• Lead development of policies, procedures, playbooks, and readiness documentation.
• Translate strategic goals into practical workflows and documentation.
• Help ensure GFDO is prepared to scale new detection operations.
• Influence decisions across business partners.
• Be open to having direct reports as the organization evolves.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior