Debit Card Disputes Analyst

SECU • Raleigh, NC

11d • Hybrid

About The Position

The Debit Card Disputes Analyst provides support to members by processing non-fraud disputes in various applications. The role investigates and resolves member disputes, determines cardholder liability based on reasonable investigations, and manages dispute processing in compliance with Visa and Mastercard requirements and applicable federal and state rules and regulations.

This is a hybrid position in an office environment with physical proximity to other employees and some background noise from coworkers, copy machines, and telephones. The work requires substantial sitting, keyboard use to enter or retrieve information, and answering and operating a telephone. State Employees' Credit Union may fill the role at a higher or lower level based on business need.

Requirements

• High school diploma or equivalent required.
• Two years of experience in debit card operations, disputes, fraud, or financial services operations required.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Validate claim classification for accuracy, determine the action needed to resolve claims, and retrieve additional documentation as needed.
• Resolve routine and moderately complex member disputes and process reversals of provisional credit to member accounts when needed.
• Mitigate financial losses, review merchant responses, and recover funds on behalf of members.
• Analyze incidents or cases requiring knowledge of multiple products or account types.
• Determine cardholder liability based on the results of a reasonable investigation.
• Manage all aspects of the dispute process in compliance with Visa and Mastercard requirements and federal and state rules and regulations.
• Review and respond to cardholder inquiries about the status of existing claims.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED