E Banking Debit Card Quality Control

Centennial Bank • Plant City, FL

3d

About The Position

The E Banking Debit Card Quality Control role serves as a primary resource for monitoring compliance related to debit cards, credit cards, and other payments. The position advises and assists Management with identifying risk and monitoring remediation, and also provides operational support and performs assigned project duties and testing.

The role monitors E Banking card services for compliance, tracks and reports remediation when issues are identified, and ensures the department follows its procedures. It works with internal and external customers on compliance issues and customer complaints, including third-party due diligence; provides backup support for business credit card operations; and supports E Banking initiatives and projects, including vendor upgrades and enhancements. The position also keeps current with applicable laws and regulations and notifies Management and quality assurance of updates.

The position requires broad knowledge of fields such as accounting, marketing, business administration, or finance, equivalent to a four-year college degree plus two years of related experience and/or training, or an equivalent combination of education and experience. Required skills include communication, practical problem-solving, interpreting instructions, and applying basic mathematical concepts. Intermediate software skills are required in 10-key, alphanumeric data entry, spreadsheets, and word processing/typing; basic accounting software skills are required.

Working conditions are described as somewhat disagreeable, with continuous exposure to one or two elements such as noise and intermittent standing or walking, as well as occasional pushing, carrying, or lifting. The work environment usually has moderate noise. The job is highly repetitive and low in physical activity, requiring concentration through consistent task cycles. The employee regularly sits, uses their hands, and talks or hears; occasionally stands, walks, reaches, stoops, kneels, crouches, or crawls; and occasionally lifts or moves up to 25 pounds. Close vision is required.

Requirements

• Broad knowledge of fields such as accounting, marketing, business administration, or finance.
• Equivalent to a four-year college degree plus two years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read and understand policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and to prepare business correspondence, reports, and policy or procedure manuals.
• Ability to communicate effectively with customers, clients, the general public, employees, and groups of managers.
• Ability to read, analyze, and understand general business or company-related articles and professional journals.
• Ability to calculate figures and amounts and apply concepts such as fractions, ratios, and proportions to practical situations.
• Ability to solve practical problems with known variables and limited standardization, and interpret written, oral, or diagram-format instructions.
• Intermediate skill in 10-key, alphanumeric data entry, spreadsheets, and word processing/typing; basic accounting software skills.
• Ability to perform highly repetitive work requiring concentration and consistent task cycles.
• Ability to occasionally lift and/or move up to 25 pounds.

Responsibilities

• Monitor E Banking card services for compliance, track and report remediation when issues are identified, and ensure the department follows procedures.
• Work with internal and external customers on compliance issues and customer complaints, including third-party due diligence.
• Provide backup support for business credit card operations.
• Support E Banking initiatives and projects, including working with vendors on upgrades and enhancements.
• Keep current with laws and regulations affecting E Banking card services and notify Management and quality assurance of updates.
• Maintain a constant state of alertness and work safely.
• Complete required BSA/AML and other assigned compliance training.
• Perform other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time