Senior Strategy Lead, Debit Card
About The Position
The Senior Strategy Lead supports the strategy, development, launch, and ongoing optimization of Vanguard’s debit card capabilities. The role helps shape the product roadmap, value proposition, marketing and go-to-market strategies, and alignment with broader Cash & Savings initiatives. It coordinates cross-functional planning and execution, manages vendor relationships with a focus on network strategy, and supports operational readiness across areas including processing and fraud controls. The role also supports program governance, reporting, stakeholder alignment, training, client communications, and support model development. It uses performance data and client insights to improve adoption, usage, satisfaction, operational efficiency, and client outcomes. The position works across Personal Investor and Advice / Wealth Management segments and collaborates with stakeholders across Finance, Risk, Controls, Legal, Compliance, Technology, Distribution, Marketing, Enablement, and Fraud.
Requirements
- At least 8 years of experience in payments strategy, preferably debit card product management.
- Proven ability to lead complex, cross-functional initiatives with strategic impact.
- Strong understanding of debit card ecosystems, issuer processors, card networks, vendor management, and client experience design.
- Excellent communication, stakeholder management, and analytical skills.
Nice To Haves
- Experience with fraud prevention, operational risk, and regulatory compliance.
Responsibilities
- Define and support the evolution of the strategic product roadmap for debit card capabilities, including spend enablement, client experience, and competitive positioning.
- Support the Director in cross-functional planning and execution with internal stakeholder groups.
- Serve as a key Vanguard stakeholder for external vendors on implementation, integration, and ongoing tactical vendor management, with a focus on network strategy.
- Support development of the debit card product strategy, value proposition, marketing strategy, and go-to-market strategy.
- Support debit card development and launch, as well as post-launch optimization and performance management.
- Schedule and coordinate governance routines, reporting, and stakeholder alignment.
- Provide guidance and education to cross-functional teams involved in delivery and optimization.
- Develop, maintain, and support the creation and management of card-related processes and business requirements.
- Support development and maintenance of KPIs for adoption, usage, client satisfaction, and operational efficiency; identify and report opportunities to the Director and business leads.
- Use data and insights to improve product performance and client outcomes.
- Partner with Marketing, Distribution, Enablement, and Fraud teams to support scalable, protected, successful market delivery.
- Collaborate on crew training, client communications, support model development, and cross-sell strategies across segments.
- Identify and help resolve operational dependencies, including backend processing and fraud controls.
- Align debit card strategy with broader Cash & Savings initiatives, including Money Movement Enablement, Product Health Scorecard, and Segment Strategy.
- Support integration with Advice / Wealth Management and Personal Investor segments, including clarity of use cases and positioning.
- Participate in special projects and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
