(USA) Manager, Technology Operations
About The Position
Join Walmart as a Manager, Technology Operations, where you will advance key eCommerce content quality initiatives. You’ll translate strategic priorities into actionable plans, drive complex cross-functional workstreams, and help develop standards that improve the customer experience. You’ll embrace AI and emerging technologies to improve how we work and accelerate impact. Using strong problem-solving, program leadership, and stakeholder engagement skills, you’ll bring structure to evolving initiatives, proactively manage risks and dependencies, and drive scalable solutions across Walmart eCommerce. Our team is focused on advancing product content quality across Walmart eCommerce. We develop standards and approaches that help define, measure, and improve high-quality product content at scale. As technology continues to evolve, we embrace AI and emerging capabilities to rethink how product content is created, evaluated, and improved at scale. Our work helps create clear, consistent, and useful experiences that enable customers to confidently evaluate products and make purchase decisions. We collaborate across the organization to turn content quality priorities into scalable solutions and continuously improve the eCommerce customer experience.
Requirements
- A forward-looking mindset and enthusiasm for embracing AI and emerging technologies, with a willingness to experiment, learn, and find new ways to solve problems.
- Strong project and program management skills with experience leading cross-functional initiatives.
- Ability to navigate ambiguity, create structure, and independently drive work forward.
- Strong problem-solving and analytical skills with a focus on outcomes.
- Ability to manage multiple priorities and collaborate effectively across teams.
- Strong judgment, organization, and attention to detail.
- Excellent written and verbal communication and stakeholder management skills.
- Curiosity and a continuous-improvement mindset.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
- 5 years’ experience in project management, program management, program operations, or related area.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Explore and apply AI, automation, and emerging technologies to improve how we work, scale capabilities, and advance content quality.
- Lead complex workstreams that advance eCommerce content quality initiatives.
- Develop and evolve content standards that support high-quality customer experiences.
- Translate strategic priorities into actionable plans and drive work through execution.
- Coordinate across teams to manage priorities, dependencies, risks, and deliverables.
- Use data and insights to identify opportunities and inform recommendations.
- Develop and improve processes that enable programs to scale effectively.
- Build strong stakeholder relationships and communicate progress, insights, and recommendations to leaders.
Benefits
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
