(USA) Manager, Technology Operations
About The Position
The Manager, eCommerce Fulfillment Enablement, will develop and scale capabilities that improve how Walmart promises, sources, and routes customer orders across its fulfillment network. This role will identify opportunities, translate business needs into capability requirements, and partner across Product, Technology, Data Science, and Operations to deliver solutions from concept through rollout. The Manager will use data to quantify opportunities, define success metrics, and measure impact while balancing customer experience, operational feasibility, capacity, and cost to serve. This role requires strong analytical problem-solving, cross-functional leadership, and the ability to drive complex initiatives through ambiguity. Our team leads eCommerce Fulfillment Enablement by developing capabilities that guide how Walmart promises, sources, and routes customer orders across its fulfillment network. We focus on optimizing fulfillment paths by balancing customer experience, speed, capacity, operational feasibility, and cost efficiency. Collaborating with Product, Technology, Data Science, Store Operations, Last Mile Delivery, and Supply Chain, we create scalable decision-making tools that dynamically allocate demand across channels and workforce types. Our efforts enable faster, reliable fulfillment while improving network utilization, reducing costs, and supporting sustainable eCommerce growth.
Requirements
- Proven expertise in program management, including planning, estimation, monitoring, and control of medium to high-complexity technology projects.
- Strong financial management skills with experience in budgeting, cost monitoring, and financial governance.
- Ability to assess risks and implement mitigation strategies effectively.
- Excellent stakeholder communication and influencing skills to build consensus and drive alignment.
- Solid organizational strategy knowledge with the ability to connect business priorities to technology initiatives.
- Proficiency in data analysis and technical acumen to support decision-making and continuous improvement.
- Demonstrated leadership in managing teams, fostering development, and promoting accountability.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
- 5 years’ experience in project management, program management, program operations, or related area.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Define and manage multiple technology projects within a program, building business requirements, aligning deliverables and schedules with strategic objectives.
- Assess resource requirements and identify risks, implementing corrective actions to ensure successful project completion.
- Monitor project progress against milestones, leading cross-functional meetings to address issues and maintain program health.
- Build stakeholder consensus by communicating data-driven insights and influencing decisions in complex environments.
- Support technology process updates and maintain relationships to meet business needs and drive continuous improvement.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
