(USA) Manager, Technology Operations
About The Position
The Manager, Technology Operations leads execution of technical programs and operational workstreams supporting enterprise catalog platforms, item data quality, and operational stability. This role connects business and technology teams, coordinating across Product, Engineering, Data Science, Merchandising, and Operations to translate business needs into requirements, use cases, testing, and scalable solutions. The manager owns program milestones, dependencies, risks, escalations, and implementation readiness while ensuring solutions meet business requirements and service expectations. Using data and operational insights, this role identifies recurring issues, drives continuous improvement and automation, and strengthens the reliability, effectiveness, and adoption of catalog capabilities across the enterprise. The Merchandise Transformation Catalog team supports merchandising and business operations by improving enterprise catalog capabilities, item data quality, and operational stability. The team collaborates across Merchandising, Product Management, Engineering, and Data Science to translate business needs into clear requirements, use cases, and scalable improvements. Focused on strong program execution, data analysis, and cross-functional coordination, the team ensures solutions address business needs and deliver measurable outcomes for merchandising. The team applies expertise in program management, stakeholder communication, merchandising, and technology operations to improve how item information is managed and used across the enterprise.
Requirements
- Experience managing technical projects or workstreams, including planning, execution, risk management, and delivery.
- Working knowledge of merchandising processes, item and product data, and how technology supports business operations.
- Ability to translate business needs into requirements, use cases, testing scenarios, and actionable plans.
- Strong analytical and problem-solving skills, with experience using data to identify issues and improvement opportunities.
- Effective communication and collaboration skills across business and technology teams.
- Ability to coordinate cross-functional activities, manage dependencies, and follow through on commitments.
- Comfort working through ambiguity, learning complex systems, and adapting as business priorities evolve.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
- 5 years’ experience in project management, program management, program operations, or related area.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Manage technical programs and operational workstreams, tracking milestones, dependencies, risks, testing, implementation, and post-launch activities.
- Coordinate across Product, Engineering, Data Science, Merchandising, and Operations to deliver against business requirements and timelines.
- Translate business needs and operational insights into clear requirements, use cases, acceptance criteria, and testing scenarios.
- Monitor KPIs, SLAs, defects, and adoption, identifying gaps and coordinating corrective actions.
- Analyze data and system behavior to identify root causes, process gaps, and automation opportunities.
- Support release readiness through testing, documentation, training, and implementation planning.
- Build effective cross-functional relationships to maintain alignment, accountability, and execution momentum across business and technology teams.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
