(USA) Senior Manager, Technology Operations
About The Position
The Senior Manager, Technology Operations, leads the execution of complex technology programs by aligning strategic objectives with operational and financial plans. This role oversees multiple projects, ensuring effective resource allocation, risk mitigation, and performance monitoring. The position requires strong stakeholder engagement to translate business needs into actionable technology solutions while fostering collaboration across teams. Continuous improvement, talent development, and high standards of integrity and operational excellence are critical to delivering impactful results aligned with organizational goals. Our team develops and delivers technology solutions that enhance Walmart store operations and customer service. We create tools enabling associates to work efficiently, make informed decisions, and optimize product availability while reducing operational complexity. Leading the MyWalmart app experience, we provide essential resources at associates’ fingertips. By integrating artificial intelligence into workflows, we anticipate needs and streamline tasks. Our collaborative approach combines program management, stakeholder engagement, financial oversight, and technology strategy to drive continuous improvement and operational excellence across the business.
Requirements
- Proven expertise in program and financial management, including budgeting and cost control for multiple complex projects.
- Strong knowledge of technology strategies and ability to align technology initiatives with business objectives.
- Demonstrated skills in stakeholder management, building consensus, and influencing cross-functional teams.
- Experience in defining program goals, deliverables, and schedules with accountability frameworks.
- Ability to assess risks, develop mitigation plans, and monitor program performance using established tools.
- Proficient in business operations with a focus on organizational KPIs and continuous improvement.
- Excellent communication skills to convey complex information clearly and foster collaboration.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
- OR 7 years’ experience in project management, program management, program operations, or related area.
- 2 years’ supervisory experience.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Lead program management activities, defining goals, deliverables, and schedules for multiple complex projects aligned with strategic objectives.
- Oversee financial management, including budgeting, cost monitoring, and resource allocation across programs.
- Develop and maintain strong stakeholder relationships to influence decisions and ensure alignment with technology strategies.
- Translate business requirements into actionable technology solutions and support domain stakeholders in resolving complex issues.
- Monitor program progress, assess risks, and implement mitigation plans to ensure successful delivery.
- Drive continuous improvement by implementing effective processes and leveraging technology trends.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
