Sr Implementation Operations Manager

Vizient•Chicago, IL

1d•$77,400 - $135,400

About The Position

The Sr Implementation Operations Manager leads operational coordination and execution for complex implementation projects, ensuring efficient workflows, successful contract activation, and seamless client onboarding. The role collaborates with clients, suppliers, distributors, and cross-functional teams to resolve operational challenges, mitigate risks, and improve implementation performance. It drives operational excellence through process optimization, standardized practices, and continuous improvement, while mentoring team members and strengthening operational partnerships. The position supports successful client onboarding and value realization by improving operational responsiveness, minimizing delays, and ensuring effective implementation execution. Willingness to travel is required.

Requirements

5 or more years of relevant experience.
Experience managing complex implementation operations, coordinating multiple workstreams, and supporting successful project execution.
Strong understanding of operational workflows, implementation activation processes, and cross-functional dependencies.
Demonstrated ability to identify operational risks, resolve complex issues, and develop effective process improvements.
Strong project coordination, organizational, and prioritization skills, including the ability to manage competing demands.
Excellent communication, relationship management, and collaboration skills, including the ability to engage clients, suppliers, and cross-functional teams.
Experience developing standardized workflows, implementing operational best practices, and driving continuous improvement initiatives.
Ability to mentor team members, share operational expertise, and promote consistent execution across teams.
Willingness to travel.

Nice To Haves

Relevant degree preferred.

Responsibilities

Lead operational coordination across complex implementation projects and multiple workstreams to ensure consistent execution, alignment, and successful outcomes.
Oversee implementation activation activities and coordinate dependencies across clients, suppliers, distributors, Project Leads, and cross-functional teams to support timely contract activation.
Identify operational risks, workflow dependencies, and process gaps, and develop proactive solutions to improve implementation execution and client readiness.
Manage operational priorities, coordinate resources, and optimize workflows to improve efficiency, consistency, and implementation performance.
Serve as an operational advisor to clients and internal teams, resolving complex issues, addressing implementation barriers, and strengthening operational partnerships.
Collaborate with Client Delivery, Sales, Supplier Services, Spend Management, and other cross-functional teams to improve communication, workflow integration, and implementation effectiveness.
Lead continuous improvement initiatives by evaluating operational processes, identifying root causes of inefficiencies, and implementing scalable solutions.
Develop and promote standardized operational processes, implementation methodologies, and best practices to improve consistency and organizational efficiency.
Mentor Operations Specialists in implementation activation, operational problem-solving, client communication, and continuous improvement practices.
Improve operational responsiveness, minimize delays, and ensure effective implementation execution to support successful client onboarding and value realization.