Sr. Implementation Engineer

Q2 • Austin, TX

22h • Hybrid

About The Position

Q2 is seeking a Sr. Implementation Engineer to implement Q2’s eBanking solutions in alignment with customer business requirements. The role works with highly customizable products across multiple platforms, configured or engineered for each customer. The successful candidate is detail-oriented, process-driven, self-starting, and able to work independently and collaboratively. The position interfaces directly with clients to manage questions and issues during projects. Work is performed at Q2’s Implementations Solution Center in Austin, and travel is not required.

The role partners with clients and internal teams to understand requirements, guide configuration, and support quality, timely delivery. It also contributes to team business results through training and execution plans, process improvements, technical support, and coordination with Development and other teams. The position requires adherence to security, availability, confidentiality, and privacy policies and controls.

Applicants must be authorized to work for any employer in the U.S.; Q2 is unable to sponsor or take over sponsorship of an employment visa at this time. Fluent written and oral English communication is required.

Requirements

• Typically requires a bachelor’s degree in a related field and 8+ years of experience.
• Strong Microsoft SQL skills, including understanding of database design and TSQL query language as related to enterprise software configuration, installation, and debugging.
• Operating system, hardware configuration, and network troubleshooting skills.
• Experience with Python and other scripting languages.
• Strong troubleshooting, diagnostic, and analytical skills.
• Attention to detail, exceptional follow-through, and the ability to prioritize, stay organized, and multitask in a fast-paced environment.
• A positive disposition.
• Excellent people and teamwork skills, with ownership of activities and a focus on successful completion.
• Ability to train individuals one-on-one and in a classroom environment.
• Ability to remain calm, diplomatic, and cooperative under stressful conditions.
• Strong written and oral communication skills, including the ability to communicate technical concepts to non-technical individuals.
• Fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship or takeover sponsorship is unavailable.

Nice To Haves

• Packet analysis skills are valued.
• Configuration and deployment experience with Web Services.
• Some knowledge of HTML.
• Data migration experience.
• VMware experience.
• Familiarity with iOS and Android mobile application platforms.
• Financial Services and Enterprise Software experience is beneficial but not required.

Responsibilities

• Partner with clients and internal teams to understand business requirements and direct configuration duties.
• Develop and perform quality assurance checkpoints within the team to ensure quality and timely delivery.
• Take ownership of team business results by developing and leading training and execution plans.
• Monitor and impact key metrics and efficiencies.
• Problem-solve routine to complex issues.
• Establish strong working and strategic relationships to socialize initiatives and gain cross-functional buy-in.
• Provide Level 2 and 3 support to other team members.
• Create and implement tools that increase quality, security, and productivity.
• Track status and provide updates on the overall implementation process.
• Ensure adherence to security, availability, confidentiality, and privacy policies and controls.
• Work closely with Development and other teams to support client satisfaction and on-time delivery.

Benefits

• Health and wellness benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents.
• Hybrid work opportunities.
• Flexible time off.
• Career development and mentoring programs.
• Community volunteering and company philanthropy programs.
• Employee peer recognition programs (“You Earned it”).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior