Implementation Engineer

Q2 Software•Lincoln, NE

3d•Hybrid

About The Position

Q2 is seeking an Implementation Engineer to lead the technical build and delivery of its Centrix Risk & Fraud Management solutions. This hands-on, consultative role configures and architects integrations between Q2 platforms and external systems, including online banking applications, core processing systems, and third-party services, often in Azure-hosted environments. The engineer serves as the Centrix product expert on each project, learns how each client operates, recommends best practices, and clarifies what clients need to do to go live. The role works directly with clients, Project Managers, and cross-functional partners in Sales, Product, Engineering, and Hosting. It uses Salesforce to manage and track cases and project status, and requires translating technical information into actionable terms for clients and project partners. The Implementation Engineer is expected to own complex problems from discovery through go-live while building solutions and managing client relationships. Q2 describes a supportive, inclusive culture that prioritizes career growth, collaboration, and wellness. The company offers hybrid work opportunities, flexible time off, career development and mentoring, health and wellness benefits, community volunteering, company philanthropy, and employee peer recognition. The position requires fluent written and oral English communication. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available at this time.

Requirements

Typically requires a bachelor’s degree in a related field and 5–7 years of experience.
Experience with Azure architecture, including working in and troubleshooting cloud-hosted environments.
Working experience with Salesforce, particularly case management.
Strong written and verbal communication skills, including the ability to make technical details actionable for non-technical stakeholders and clients.
Detail-oriented, process-driven approach and comfort owning quality checkpoints.
Disciplined self-starter able to independently manage multiple concurrent client implementations.
Comfort working directly with clients, fielding questions, and managing expectations during live projects.
Ability to work independently and as part of a cross-functional team.
Understanding of database design and TSQL query language as related to enterprise software configuration, installation, and debugging.
Strong troubleshooting, diagnostic, and analytical skills.
Attention to detail, exceptional follow-through, and ability to prioritize, stay organized, and multitask in a fast-paced environment.
Excellent people and teamwork skills, with ownership of activities and focus on successful completion.
Fluent written and oral communication in English.
Must be authorized to work for any employer in the U.S.; Q2 is unable to sponsor or take over sponsorship of an employment visa.

Responsibilities

Partner with clients and internal project teams to translate business requirements into technical configuration and integration plans.
Design, build, and test connections and integrations between Q2’s Centrix solutions and external systems, including digital banking platforms and third-party applications.
Configure, deploy, and troubleshoot client environments within Azure-hosted architecture.
Perform hands-on configuration and technical tasks required for each client implementation.
Manage and update cases in Salesforce, keeping internal and external stakeholders informed.
Independently troubleshoot routine-to-complex technical issues and escalate when necessary.
Build working relationships across Development, Product, and Delivery to unblock client work and drive cross-functional buy-in.
Create tools, scripts, or process improvements that improve quality, security, and delivery speed.
Track and report implementation status against timelines and scope.
Uphold Q2’s security, availability, confidentiality, and privacy policies and controls throughout engagements.