Implementation Engineer

The Aspen Group•Chicago, IL

1d•Onsite

About The Position

The Implementation Engineer supports infrastructure projects across multiple brands and locations. The role regularly interfaces with office staff, cross-functional teams, vendors, and third-party partners, and calls for a personable, highly organized, detail-oriented professional who can manage multiple moving parts while keeping project participants informed and aligned throughout the project lifecycle. The role is onsite four days per week in the company's Chicago office in the Fulton Market District.

Requirements

Strong communication and interpersonal skills, with comfort interfacing across internal and external teams and partners.
Experience coordinating multi-site projects and leading group or bridge calls.
Experience with ticketing and task-tracking platforms.
Experience working with vendors on ordering, billing, and service management.
Strong attention to detail and ability to manage multiple concurrent projects and tasks.
At least 3 years of experience in IT project coordination, system implementations, or related roles.
Bachelor's degree or at least 5 years of equivalent work experience.

Responsibilities

Serve as the primary point of contact between internal teams, vendors, and third-party partners.
Lead and coordinate bridge calls involving multiple sites and teams simultaneously.
Coordinate end-to-end implementation of systems, equipment, and infrastructure projects.
Develop and maintain implementation plans, timelines, and status reports.
Track project milestones, risks, issues, and dependencies, escalating as needed.
Support system configuration, testing, and validation activities.
Conduct post-project and post-implementation validation to confirm outstanding tasks and documentation are complete.
Coordinate with smart hands technicians for on-site equipment installations, confirming visit details and providing necessary documentation.
Manage equipment ordering, shipping and tracking, and return logistics.
Create and manage procurement requests and service tickets as needed.