Sr. Implementation Engineer
About The Position
The Senior Implementation Engineer implements ECI client technologies globally. The role evaluates client technology needs, helps develop configurations and standards that support ECI and client business processes, and uses automation for standardized solutions. Responsibilities also include validating and troubleshooting deployments, hardware and software installations and upgrades, new infrastructure builds, and contributing to internal documentation and client-facing training materials. The engineer works collaboratively with project teams and organizational groups while independently driving project objectives to completion with minimal supervision. The position supports on-premises infrastructure, Microsoft Cloud Ecosystem and ECI Private Cloud solutions, and diagnoses issues in existing or onboarding client project and preproduction environments. It also involves documenting processes and lessons learned to improve deployment and automation, as well as continuous learning about ECI and industry products.
Requirements
- Bachelor’s degree in Computer Science or a related technical discipline, or equivalent hands-on experience.
- 10+ years of progressive experience executing enterprise infrastructure, hybrid, and cloud-based implementations in production environments.
- Advanced hands-on experience implementing, migrating, and supporting Windows Server-based and Microsoft cloud platforms, including Windows Server 2016/2019/2025, PowerShell automation, Entra ID (Azure AD), hybrid identity synchronization, Exchange Online and Hybrid, SharePoint Online, and OneDrive.
- Strong experience executing Microsoft Intune endpoint and device management scenarios, including MDM/MAM implementations in corporate-owned and BYOD environments, with attention to security, compliance, and user impact.
- Ability to build, migrate, decommission, and troubleshoot core identity and infrastructure services, including Domain Controllers, DNS, DHCP, DFS/DFSR, and Group Policy, in complex production enterprise environments.
- Excellent written and verbal communication skills, including producing technical documentation, runbooks, and implementation artifacts and explaining complex concepts to technical and non-technical stakeholders.
- Strong interpersonal and client-facing skills, including technical discovery, active listening, and clear communication of risks, dependencies, and implementation considerations.
- Self-directed and accountable, with ownership of assigned implementation work, follow-through, and attention to detail in execution and validation.
- Analytical and troubleshooting skills to resolve complex multi-system issues, manage concurrent implementation tasks, and work effectively in fast-paced delivery environments.
- Client-focused professionalism, discretion, and sensitivity to client impact during implementations, migrations, cutovers, and issue resolution.
- Ability to work independently with moderate supervision and under moderate noise levels.
- Ability to travel for business and work beyond normal business hours when necessary.
- Ability to be flexible and respond successfully to multiple work pressures.
- Manual dexterity to operate a computer keyboard and mouse, use power tools, and handle computer components.
Responsibilities
- Implement ECI client technologies globally, including evaluating client needs and helping develop configurations and standards.
- Deploy on-premises infrastructure services and integrate Microsoft Cloud Ecosystem and ECI Private Cloud solutions.
- Drive project objectives to closure with minimal supervision and provide regular status updates to the project manager and team.
- Collaborate across the organization to implement technologies and upgrade, migrate, or retire infrastructure and solutions.
- Document processes, procedures, and lessons learned for iterative deployment and automation improvement.
- Diagnose and resolve issues in existing or onboarding client project and preproduction environments, coordinating with internal resources and vendors.
- Pursue continuous improvement and learning about ECI and industry products, including Azure, O365, and AWS certifications.
- Validate and troubleshoot deployments, hardware and software installations and upgrades, and infrastructure build-outs.
- Assist with internal documentation and client-facing training materials.
Benefits
- Competitive compensation package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
