Implementation Specialist, Sr

Chubb•Chicago, IL

1d•Hybrid

About The Position

The Sr. Implementation Specialist develops and manages client implementation project plans for new and existing implementations. The role coordinates with internal and external partners to establish appropriate timeframes and meet key timelines throughout implementation and enrollment. The position is based in Chicago, Illinois; Chattanooga, Tennessee; Columbia, South Carolina; or Portland, Maine, with a hybrid work arrangement. The specialist serves as the primary contact for clients, brokers, and external partners during implementation and enrollment. The role manages internal implementation activities—including enrollment data execution, group setup, and file processing—and is accountable for service delivery from point of sale through enrollment-data reconciliation. It requires knowledge of Combined US products and services, administration and billing, technology platforms, and relationships among internal partners. The specialist builds collaborative partnerships, provides timely customer service, and stewards implementation issues toward resolution.

Requirements

At least three years of insurance industry knowledge and experience in implementation, account management, or project management.
Bachelor’s degree or equivalent experience.
Demonstrated analytical skills and knowledge to consult with customers on insurance products.
Excellent verbal and written interpersonal and communication skills.
Ability to work independently, make decisions consistent with divisional objectives, and handle conflict with minimal oversight.
Ability to prioritize work and manage customer expectations.
Strong teamwork, listening, persistence, patience, diplomacy, and flexibility.

Nice To Haves

Voluntary/Worksite marketplace experience.
At least three years of successfully managing projects and/or stakeholders, with and without direct authority.

Responsibilities

Develop and manage client implementation project plans for new and existing implementations.
Coordinate with internal and external partners to establish timeframes and meet key implementation timelines.
Serve as the single point of contact for clients, brokers, and external partners during implementation and enrollment.
Partner with Enrollment Services to support quality, timely enrollments.
Manage internal implementation processes, including execution of enrollment data, group setup, and file processing.
Demonstrate knowledge of Combined US products and services, including administration, billing, and technology platforms.
Understand interdependencies and relationships with internal partners.
Establish and build cohesive partnerships with internal and external customers.
Deliver timely customer service when addressing implementation questions and issues.
Manage implementation issues and guide them toward timely, efficient resolution.
Oversee service delivery from point of sale through reconciliation of enrollment data.