Implementation Specialist, Sr

Chubb•Chicago, IL

2d•$65,000 - $75,000•Hybrid

About The Position

The Sr. Implementation Specialist develops and manages client implementation project plans for new and existing implementations. The role coordinates with internal and external partners to establish appropriate timeframes and ensure key timelines are met throughout the implementation process. It serves as the primary contact for clients, brokers, and external partners during implementation and enrollment, and is responsible for service delivery from point of sale through reconciliation of enrollment data. The position manages the internal implementation process, including enrollment data execution, group setup, and file processing. It partners with Enrollment Services to support quality, timely enrollments and applies knowledge of Combined US products and services, administration, billing, and technology platforms. The role requires understanding relationships and interdependencies across internal partners, building cohesive partnerships, providing timely customer service, and steering implementation issues toward resolution. The position is based in Chicago, Illinois; Chattanooga, Tennessee; Columbia, South Carolina; or Portland, Maine, with a hybrid work arrangement. The listed pay range is $65,000 to $75,000, with the specific offer dependent on skills and other factors and potentially adjusted for geographic differential. The role may also be eligible for a discretionary annual incentive program. Chubb offers a comprehensive benefits package; further details are available on its careers website.

Requirements

Minimum of three years of insurance industry knowledge and experience in implementation, account management, or project management.
Bachelor’s degree or equivalent experience required.
Demonstrated analytical skills and knowledge to consult with customers on insurance products.
Excellent verbal and written interpersonal and communication skills; good presence; strong team-player approach; encouraging, diplomatic, and flexible manner; ability to listen well and be persistent and patient in understanding customer needs.
Ability to work independently, make decisions consistent with divisional objectives, and handle conflict with minimal oversight.
Ability to prioritize and manage customer expectations.
Demonstrated ability to problem-solve logically, take initiative, adapt to changing circumstances, achieve results, act ethically, and collaborate effectively, as described in the competencies.

Nice To Haves

Voluntary/Worksite marketplace experience preferred.
At least three years of experience successfully managing projects and/or stakeholders with and without direct authority is strongly preferred.

Responsibilities

Serve as the single point of contact for clients, brokers, and external partners during implementation and enrollment.
Partner with Enrollment Services to ensure quality, timely enrollments.
Manage the internal implementation process, including execution of enrollment data, group setup, and file processing.
Demonstrate knowledge of Combined US products and services, including administration, billing, and technology platforms.
Understand interdependencies and relationships with other internal partners.
Establish and build cohesive partnerships with internal and external customers.
Provide exceptional and timely customer service when addressing implementation questions and issues.
Manage and steward implementation issues toward timely and efficient resolution.
Own service delivery from point of sale through reconciliation of enrollment data.
Develop and manage client implementation project plans for new and existing implementations.
Coordinate with internal and external partners to establish appropriate timeframes and meet key timelines throughout implementation.