Sr. Implementation Engineer

TeraRecon•Dover, NH

About The Position

The Sr. Implementation Engineer is an important member of TeraRecon’s Implementation team, working with team members to deliver successful implementation projects. The role installs and configures TeraRecon products on customer networks, remotely or onsite, and on TeraRecon’s cloud infrastructure. It also supports data migration, testing and verification, maintenance and upgrades of customer cloud tenants, and post-installation support. The engineer oversees cloud services and addresses resource utilization, capacity, and downtime to maintain business continuity and minimize operational impact. The role works with third-party EMR, PACS, and VNA vendors to integrate systems with TeraRecon’s medical imaging viewer using DICOM and HL7 principles, provides technical training to customer IT staff, and offers technical expertise on TeraRecon’s cloud offering, including authentication, storage, and system specifications. Occasional travel for installation and service visits is required, including possible international travel. The role also documents installation activities in the CRM and may manage customer service department projects or duties as assigned by management.

Requirements

Bachelor’s degree, IT certification in a technical field, or equivalent.
Good analytical and written communication skills.
Enterprise server, workstation, networking, and storage installation and troubleshooting skills.
Excellent knowledge of Microsoft OS products, including Windows Server 2016, 2019, and 2022, and Windows 10 and 11.
Knowledge of SQL servers, IIS, and VMware.
Knowledge of cloud services offered by AWS, Google Cloud, and Microsoft Azure.

Nice To Haves

Knowledge of DICOM, PACS, HL7, or EMR.
Knowledge of servers, firewall configuration, network performance testing, or enterprise computing.

Responsibilities

Install and configure TeraRecon products on customer networks remotely or onsite.
Install customer systems on TeraRecon’s cloud infrastructure.
Perform data migration according to customer requirements.
Test and verify installations.
Oversee cloud services and proactively address resource utilization, capacity, and downtime to maintain business continuity and minimize operational impact.
Maintain and upgrade customer tenants on TeraRecon’s cloud.
Work with third-party EMR, PACS, and VNA vendors on integrations with TeraRecon’s medical imaging viewer using DICOM and HL7 principles.
Conduct technical training for customers’ IT staff.
Travel occasionally for installation and service visits to assigned territories and possibly abroad.
Provide technical expertise on TeraRecon’s cloud offering, including authentication, storage, and system specifications.
Assist with post-installation support as required.
Document installation activities in the CRM.
Manage customer service department projects and duties as required by management.