Sales Operations Manager, Implementation

Motive

10d•$106,000 - $153,000

About The Position

Motive is seeking a Business Operations Manager to support its Services organization, including Implementation, Installation, and Customer Education. The role oversees internal processes and systems to create an efficient customer experience and advance business objectives and growth. It optimizes workflows, manages operational processes, and applies data-driven approaches to process management, resource allocation, and performance monitoring. The position collaborates with teams including Sales, Support, and Product to make the new-customer experience smooth, trustworthy, and efficient for customers and the business. It also serves as an operational partner to sales leadership and connects Services with the broader organization.

Requirements

At least 3 years of Field Sales or Revenue Operations experience at a high-growth SaaS company serving Mid-Market or Enterprise segments.
Exceptional spreadsheet and data management skills, including the ability to structure analyses, answer business questions, and support decision-making.
Experience building Salesforce reports and dashboards; knowledge of how Salesforce applications integrate; and ability to enable sales teams on Salesforce best practices and related tools.
Experience partnering with Sales Leadership on initiatives such as weekly forecasting, territory alignment, ROE, and QBRs.
Ability to identify and leverage AI-driven tools and solutions to improve sales operations efficiency and effectiveness.
Ability to take initiative, own projects, and work with little guidance.
Ability to prioritize work and manage multiple concurrent projects in a rapidly changing, high-growth environment.
Strong written and verbal communication skills.
Authorization to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.

Responsibilities

Identify drivers of Services performance and lead initiatives to improve the new-customer experience and team efficiency.
Partner with cross-functional teams to scope and execute strategic projects that reduce workflow friction and inefficiencies in the Services organization.
Manage weekly and monthly business processes and escalate deviations from goals and expectations.
Connect the Services organization with the rest of the business.
Respond to ad hoc reporting requests using Salesforce and other platforms.
Advise sales leadership on operational approaches to solving business problems at scale.