Implementation Manager

Polaris Software•Beverly, MA

1d•Hybrid

About The Position

Sitestream, a Polaris Software company based in Beverly, Massachusetts, is seeking a detail-oriented and motivated Implementation Manager to lead project delivery after contracts are secured by the sales team through to handover to the in-life processing and support team. This hands-on leadership role is responsible for ensuring projects are delivered on time and within budget, and for building a consistent, repeatable approach to project delivery. The role manages US-based Project Managers and Camera Technicians and serves as a senior escalation point for customer issues. Day-to-day customer engagement is primarily led by Project Managers. The Implementation Manager oversees permits and regulatory approvals, equipment and supplier relationships, construction providers, and budget performance across the project portfolio. The role also collaborates as needed with the UK-based Software Delivery team, including Project Managers, Solutions Architects, and Product Managers. The position is based in Beverly, MA, with a hybrid schedule of three days per week in the office and work-related travel across the United States. Regular in-office collaboration and project-based travel are expected.

Requirements

Proven experience as a Program Manager, Senior Project Manager, or in a similar role.
Experience delivering complex or physical infrastructure projects is ideal, such as construction, telecoms, utilities, security or surveillance systems, engineering, or similar field-based deployments.
Experience managing or overseeing other Project Managers; experience overseeing a field-based technical team such as engineers or technicians is ideal.
Comfort managing a geographically spread, partly remote team.
Confidence owning supplier and vendor relationships, including equipment procurement and construction or contractor management.
Strong budget management experience, including spend tracking and invoice approval processes.
Comfort acting as a senior customer escalation point, including with public-sector stakeholders such as police departments and municipal offices.
A process-building mindset and an interest in standardizing and improving project delivery.
Regular in-office time and project-based travel are expected.
Must have an existing right to work in the United States.
Must be able to pass a comprehensive background check, including fingerprinting.

Nice To Haves

Experience with permits, regulatory approvals, or working with government or municipal bodies.
Experience working cross-functionally with software or product delivery teams.
Based in or near Beverly, Massachusetts.
Experience delivering ATESD solutions.

Responsibilities

Take responsibility for overall project delivery after a contract has been secured by the sales team.
Ensure a clean, well-documented handover to the in-life support team once a project is live.
Support customer engagement led by Project Managers and act as a senior escalation point for customer relationships.
Oversee permits and applications with Departments of Transportation and municipalities to help projects progress through required approvals.
Manage US-based Project Managers and Camera Technicians, including workload, priorities, and the whereabouts of field-based staff.
Oversee system installations and maintenance, including fault-fixing delivered by the Camera Technician team.
Balance Camera Technician priorities between project delivery and support.
Liaise with the UK-based Software Delivery team, including Project Managers, Solutions Architects, and Product Managers, as required for each program.
Own project equipment requirements and coordinate with suppliers to ensure accurate, timely deliveries.
Arrange supplier support as needed and oversee annual radar calibration requirements across installed systems.
Manage relationships with construction providers responsible for initial installations and ongoing site support.
Track project spending on hardware and construction, including approving invoices through the appropriate process.
Own budget performance across the project portfolio and flag risks early.
Build and standardize project delivery processes so projects consistently finish on time and within budget.