Implementation Manager

ITS Logistics, LLC•York, PA

1d•Onsite

About The Position

The Implementation Manager serves as the primary point of contact and trusted advisor for customers throughout onboarding and implementation, guiding the transition from contract execution to operational readiness. The role develops and leads customer implementations, aligns internal teams and customer stakeholders, and manages multiple implementations while maintaining customer engagement and satisfaction. The Implementation Manager acts as both the implementation lead and principal account manager during onboarding, helping achieve customer objectives and strengthen long-term partnerships. This role reports to the Sr. Manager of Onboarding & Implementation and requires onsite work at the York, Pennsylvania facility Monday through Friday, as well as willingness to travel to any campus for extended periods to support onboarding.

Requirements

Four or more years of experience as a supervisor or manager in warehousing, logistics, or supply chain.
Excellent leadership and interpersonal skills, with proven coaching and motivation abilities and a strong customer service orientation for internal and external customers.
Flexibility, adaptability, and a high sense of urgency.
Ability to complete work correctly and on time despite obstacles.
Excellent analytical, problem-solving, and oral and written communication skills.
Excellent organizational and leadership skills.
Ability to work with a high degree of autonomy.
Solid skills with MS Office, including Word, Excel, and PowerPoint.
Must work onsite at the York, PA facility Monday through Friday.
Must be able to remain stationary at a computer workstation for extended periods while managing administrative operational workflows.
Must frequently traverse the customer support floor to engage with team members, audit workflows, and maintain visibility across the department.
Must be legally authorized to work in the United States without sponsorship and reside in Pennsylvania at the time of hire.

Nice To Haves

Bachelor’s degree in Logistics, Business, or a related field is preferred but not required.

Responsibilities

Be accountable for all customer onboarding and implementations.
Serve as the primary interface between sales, IT, solutions engineering, operations, transportation, and account management.
Develop comprehensive project plans and checklists for implementations so systems and operational requirements are clearly defined before go-live.
Lead the transition of newly launched customers.
Travel to any campus for extended periods to support new customer onboarding.