Implementation Manager

Mike Albert Leasing• US,

About The Position

This position leads end-to-end project management of client fleet support services implementations. The role develops and manages implementation plans, coordinates cross-functional teams, tracks milestones and deliverables, and proactively addresses risks or issues that could affect timelines. It includes project management, account configuration, and coordination with internal and external customers for new client implementations and expanded services for existing clients.

Requirements

Minimum of 5 years of experience in client consulting or project management.
Strong written and verbal communication skills.
Strong interpersonal skills and ability to build relationships at all levels.
A strong, engaging presence and ability to quickly establish credibility and influence product implementation through knowledge-based recommendations.
Problem-solving ability to evaluate situations, develop options, and implement reasonable solutions.
Ability to travel occasionally for on-site client implementation meetings or industry events.

Nice To Haves

Bachelor’s degree in a related field preferred.
Knowledge of fleet management.

Responsibilities

Partner with client-facing teams to understand clients’ fleet support needs and contracted services.
Tailor standardized project plans to meet client needs.
Lead cross-departmental meetings to communicate implementation requirements and establish goals and expectations.
Educate clients and associates about service implementation best practices.
Manage multiple client projects and coordinate internal and external tasks to keep projects on schedule.
Provide project status updates to clients and internal teams.
Coordinate new account activations, account closings, account transfers, and account changes.
Maintain expertise in current products and service offerings.
Create and maintain client-specific documents, including flowcharts, project plans, client communications, and training materials.
Help maintain standard project templates and recommend improvements and best practices.
Document project scope, create meeting agendas, summarize action plans, and manage client communications.
Ensure client process variations are documented and communicated to internal support teams.
Resolve or assist in resolving complex problems by conducting analysis, identifying root causes, developing options, and implementing resolutions.
Train clients and client contacts on company processes and use of the Client website.