Manager, Implementation
Mastercard•O'fallon, MO
•$106,000 - $175,000•Onsite
About The Position
The Customer Implementation Services (CIS) Team drives new and existing products / services to market from processing implementation perspective. We support “End-to-End” processing project management for customers and internal business partners. The CIS team provides processing consultancy services and production set-up definition. Are you motivated to be a part of driving a world beyond cash?
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business or equivalent work experience
- Strong payment transaction processing and industry business principles knowledge.
- Strong understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles
- Ability to interact well with customers, senior and executive management
- Strong verbal and written communication skills
- Ability to drive change in a technical work environment
- Ability to coordinate processing theory /principles with business impact
- Excellent time management skills
- Excellent coaching, mentoring, and team building skills
Responsibilities
- Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end-to-end execution
- Assess and document customer needs and according implementation impacts on customers’ and MasterCard’s processing systems and platforms
- Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology
- Act as processing implementation advisor, to customers’ processing support staff. Provide guidance to execute all necessary processing implementation activities with regards to Commercial Products
- Define, create, maintain and document standard and non-standard key customer processing implementation processes
- Provide training to CIS organization, other MasterCard organizations and the customer
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
