Implementation Manager

Jonas Software

2d • Remote

About The Position

As Implementation Manager, you will own the day-to-day management and implementation of BEC Legal Systems suite of products and upgrades from kickoff through go-live. You will consult directly with clients to understand their unique business needs, design and configure solutions that meet those needs, and deliver the training that enables our client base to fully adopt our software.
This is a hands-on, client-facing role that combines project management, software configuration, and training delivery. You will work closely with internal teams – R&D, QA, Support, and Sales – to ensure every implementation is delivered in line with customer expectations, and you will travel to client sites and other locations as needed.

Requirements

• Post-secondary degree, or an equivalent combination of experience and education.
• 5+ years in a customer-facing professional services role leading client onboarding and implementations.
• Hands-on experience with legal practice management, matter management, or document automation platforms (e.g., BEC's suite — Docket Enterprise, MatterLink, LegalBar, Assemble-It, CoreRelate Cloud — or comparable tools) as a user or administrator.
• Experience using generative AI tools (e.g., Claude, ChatGPT, Copilot) to improve personal productivity, optimize workflows, or improve client communication.
• Capability to excel in a data-driven, metrics-oriented environment, and to build the metrics where they do not yet exist.
• Excellent written and verbal communication skills, with strong listening skills and a genuine service orientation.
• Comfortable working independently and remotely, in a lean organization where leaders are both strategic and hands-on.

Nice To Haves

• Familiarity with the Microsoft 365 ecosystem (Outlook, Word, SharePoint) and with document management systems such as NetDocuments or iManage.
• Exposure to cloud operations or hosted application support environments.

Responsibilities

• Establish close working relationships with all internal teams to ensure all aspects of each project are well managed and delivered in line with customer expectations.
• Work with clients to understand and explore their current business practices, helping to identify and form best practices that can be implemented during the software installation or conversion.
• Deliver responsive implementations of BEC's products in a timely manner, from initial configuration through go-live.
• Educate clients on proper software configuration, application integrations, and data entry so they can fully leverage the software's capabilities.
• Conduct onsite and web-based training sessions for client teams.
• Assist clients during implementation and post-go-live, including reporting of issues and enhancement requests.
• Provide product use expertise to internal R&D and QA teams, informing product direction and quality.
• Assist with training of the Company's employees when needed.
• Provide Helpdesk support when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree