Implementation Manager

Collectly

21h

About The Position

Collectly is a healthcare technology company that uses AI-driven automation to modernize revenue cycle management and improve patient financial experiences. The Implementation Manager oversees the integration and deployment of Collectly’s SaaS solutions within healthcare facilities and organizations. This role leads client implementations from kickoff through go-live, serves as the primary client contact during implementation, and works with clients and internal teams to align the software with client requirements. The manager also develops and delivers training, documents implementation processes and configurations, and coordinates with Sales, Customer Success, Product, and Engineering. Success in the first 90 days includes completing Healthcare Financial Management Association CRCR training with a passing score, completing Collectly’s onboarding program, developing foundational knowledge of the platform, and gaining fluency in the implementation framework. Over two quarters, success includes delivering at least three customer implementations, understanding implementation nuances across Post-Service, Time of Service, and Pre-Service products, building proficiency with implementation tools and practices, and establishing collaborative cross-functional relationships.

Requirements

At least 3 years of experience in software implementation within healthcare or healthcare SaaS.
A proven record of managing complex implementation projects from initiation to completion.
Excellent written and verbal communication skills.
Familiarity with healthcare software systems and ability to understand technical concepts and communicate them to development teams.
Strong interpersonal skills and ability to build and maintain client relationships while understanding client needs.
Strong problem-solving skills, including the ability to analyze issues and provide effective solutions in a fast-paced environment.
Collaborative attitude and ability to work effectively within a team and across departments.
Adaptability and comfort working in a fast-paced, collaborative culture, including giving and receiving feedback.
Alignment with Collectly’s GTM values: ownership and putting the team first; data-driven decision-making; using AI and automation to address repetitive tasks; and confronting challenges directly.

Nice To Haves

Foundational understanding of revenue cycle management, including patient billing, collections workflows, and payer dynamics.
Experience implementing SaaS-based solutions, ideally in healthcare or revenue cycle management.
Familiarity with cloud-based deployment models, system integrations such as APIs and EHR or practice management systems, data migration, and configuration best practices.
Understanding of scalable SaaS implementation approaches and client onboarding.

Responsibilities

Lead end-to-end implementation projects and ensure timelines, milestones, and deliverables meet client expectations.
Serve as clients’ primary point of contact during implementation, understand their needs, and guide them in aligning Collectly solutions with their requirements.
Develop and conduct training sessions for client stakeholders to support software adoption and utilization.
Collaborate with clients and internal teams to customize and configure software according to client needs and best practices.
Identify and resolve implementation-related issues and challenges in a timely manner.
Document implementation processes, configurations, and client-specific requirements.
Coordinate with Sales, Customer Success, Product, and Engineering to support successful implementation and deployment of new products.
Manage project timelines, risks, dependencies, and stakeholder expectations across concurrent projects.
Lead client meetings, communicate proactively, manage expectations, navigate challenges, and drive stakeholder alignment.
Translate business requirements into system configurations and troubleshoot issues with technical teams.
Complete CRCR training and the Collectly Implementation Manager onboarding program within the first 90 days.
Deliver at least three customer implementations from kickoff through go-live over two quarters.