Implementation Manager

Horizon Healthcare Services•Newark, NJ

About The Position

This position increases the department’s bandwidth and pace by facilitating the development, coordination, communication, and execution of short- and long-term business initiatives. The Implementation Manager serves as a liaison between the department and other constituencies, communicating and leading in ways that foster understanding, employee engagement, and results. The incumbent represents the department when the senior leader’s attendance is not required. The role oversees strategic projects and leads cross-functional implementation and operational readiness efforts, coordinating business, technology, operational teams, internal stakeholders, and external partners. It supports change management, project management, and program implementation; identifies and resolves operational gaps; tracks progress and reports on results; and ensures issues and action items receive timely attention. The position also handles highly confidential information and attends key internal and external meetings. The position requires a high school diploma or GED and at least seven years of professional experience. A bachelor’s degree is preferred, or relevant experience may be accepted in lieu of a degree. At least three years of healthcare experience is preferred, and PMP certification is desired.

Requirements

High school diploma or GED required.
Minimum of 7 years of professional experience.
Ability to plan, organize, coordinate, and direct multiple projects and activities with varied deadlines.
Experience in change management, including developing and implementing significant culture change within complex organizations.
Ability to problem-solve and work effectively in a dynamic, results-driven environment.
Solid organizational, management, and human relations skills, demonstrating maturity, leadership, sensitivity, and teamwork.
Strong strategic focus, analytical skills, and project-management skills.
Ability to establish leadership’s trust and build effective relationships inside and outside the organization using diplomacy and tact.
Ability to work autonomously and within teams.
Ability to provide and receive constructive feedback.
Solid understanding of operations, reporting, and forecasting.
Hands-on analytical ability to aggregate and analyze information quickly and draw conclusions.
Strong support for ethical practices, including confidentiality.
Strong interpersonal, consensus-building, and conflict-resolution skills.
Ability to influence individuals at all levels of the organization.
Employees must live in New Jersey, New York, Pennsylvania, Connecticut, or Delaware.

Nice To Haves

Bachelor’s degree, or relevant experience in lieu of a degree.
Minimum of 3 years of healthcare experience.
Project Management Professional (PMP) certification.

Responsibilities

Provide oversight for strategic projects to ensure progress aligns with plan objectives, milestones, and measurement criteria.
Lead cross-functional implementation and operational readiness efforts, coordinating business, technology, and operational teams to implement new capabilities and process changes and transition them into ongoing support.
Coordinate internal business owners, subject matter experts, project teams, and external partners to address requirements, dependencies, and implementation needs.
Identify operational gaps involving processes, system integration, reporting, and other business capabilities, and drive their resolution.
Provide leadership and direction for change management initiatives, project management, and program implementation on behalf of Department Leadership.
Collaborate across divisions, achieve actionable results through others, build sustainable relationships, and interact effectively with all organizational levels.
Disseminate information and communicate ideas on behalf of Department Leadership.
Manage highly confidential information.
Attend key internal and external meetings and manage meeting follow-ups.
Decipher and document critical information, investigate and answer critical questions, and ensure timely follow-up on action items.
Track progress against plans, identify deviations, suggest remediation plans, and provide reports and analysis as required.
Surface department issues, ensure they are considered and acted upon, and communicate results.