Implementation Manager

Self Bill Pro•Clermont, FL

3d•$80,000 - $90,000•Remote

About The Position

Self Bill Pro is a rapidly growing startup focused on simplifying monthly benefits billing through a tech-enabled service and proprietary software. The Implementation Manager supports accurate, efficient exchange of enrollment data among benefit administration systems, insurance carriers, and the Self Bill Pro system, and ensures related issues are resolved promptly. This client-facing role manages the full lifecycle of EDI integration projects, from requirements gathering and data mapping through testing, deployment, and ongoing support. The position is fully remote and pays $80,000–$90,000 per year.

Requirements

At least 5 years managing a portfolio of concurrent projects involving internal and external stakeholders.
At least 5 years in a client-facing role owning client relationships end to end, including independently handling difficult client conversations and resolving escalated issues.
At least 5 years of experience in EDI and/or API implementation and support; benefits administration industry experience is preferred.
Strong customer service orientation and a proactive approach to owning and resolving client issues.
Understanding of fixed-width file formats.
Excellent written and verbal communication, interpersonal, and problem-solving skills.
Ability to manage multiple tasks and projects simultaneously and meet deadlines in a dynamic environment.
Strong analytical abilities to diagnose issues and develop effective solutions.
Genuine passion for client service and a track record of building lasting client relationships.
Track record of clear, confident client communication, particularly about project timelines and status.
Comfort with, or interest in, analyzing and manipulating data, particularly using Microsoft Excel.

Nice To Haves

Experience with the LDEx XML file format.
Familiarity with benefit administration platforms such as ADP Workforce Now, Workday, or bswift, and/or insurance carrier systems.
Experience with data mapping and transformation tools, or a strong interest in learning them.
Bachelor’s degree preferred.

Responsibilities

Manage a portfolio of 15–25 concurrent implementation projects.
Gather and analyze business requirements for EDI integration projects and translate client needs into technical specifications.
Design and implement EDI data mappings and transformations to ensure accurate data flow.
Troubleshoot and resolve EDI transmission and processing errors.
Coordinate with internal teams and external partners, including clients and carriers, to deliver projects successfully and on time.
Provide ongoing support and maintenance for EDI integrations and help ensure long-term system stability.
Monitor and optimize EDI processes and identify opportunities for continuous improvement.
Keep current with EDI, API integration, and benefit administration trends and best practices, applying relevant knowledge to improve services.
Communicate technical concepts clearly to non-technical stakeholders as a technical liaison.
Build trusted relationships with client stakeholders, brokers, and carrier partners, and provide a high standard of client care.
Anticipate client needs and deliver a strong implementation experience.
Communicate project status to clients clearly, promptly, and specifically throughout each implementation.
Own client relationships and address difficult conversations and escalated issues.