Implementation Operations Specialist

Aristocrat Technologies • Las Vegas, NV

4d

About The Position

At Aristocrat, the Implementation Operations Specialist helps deliver a world-class service experience to casino customers through flawless onsite and virtual installations and support. The role installs, supports, and troubleshoots Oasis 360 Casino Management System software and related products, configures customer access and third-party equipment, validates system operations, and provides customer training. The specialist also coordinates post-installation follow-up and monitors service activities to help resolve issues and promote customer satisfaction and advocacy.

Requirements

• Associate’s degree in Computer Information Systems or Business Administration, or equivalent experience.
• Experience training users and installing, supporting, and troubleshooting software products.
• Demonstrated leadership and ability to collaborate with diverse personalities and management tiers.
• Knowledge of digital electronics and networking technologies.
• Strong understanding of Microsoft Office Suite products.
• Strong communication abilities and capacity to uphold confidentiality.
• Willingness to travel extensively and work variable shifts.
• Valid driver’s license with a clean driving record.
• Ability to acquire necessary occupational and vendor licenses in Aristocrat’s customer jurisdictions.

Nice To Haves

• Casino or gaming experience within technology, or similar expertise.
• Working knowledge of casino marketing principles, including customer engagement and service promotions.

Responsibilities

• Install, support, and troubleshoot Oasis 360 Casino Management System software products.
• Collaborate with customer representatives to plan system access rights and enter configurations.
• Configure and troubleshoot third-party products, including printers, scanners, and card readers.
• Validate the accurate operation of equipment, system capabilities, and reports.
• Deliver classroom training on Oasis 360 Management System modules and partner products.
• Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues.
• Monitor service activities and raise issues as needed to ensure customer satisfaction.
• Build customer advocacy for Aristocrat products and services by setting the industry standard.

Benefits

• Depending on role and location, potential eligibility for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details will be discussed during recruitment.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree